Forward Deployed Integrations Engineer

Coursedog

1d•$110,000 - $120,000•Remote

About The Position

As a Forward Deployed Integrations Engineer at Coursedog, you'll embed directly with our most strategic customers to own their SIS integration from start to finish, working closely with Engineering, Technical Services, our new Integrations Center of Excellence, and each customer's IT and registrar teams. You'll be responsible for getting integrations live correctly and on plan, protecting the live data they depend on, and turning what you learn in the field into repeatable playbooks and product improvements. The work balances hands-on execution with long-term thinking, and customer-by-customer problem solving with building solutions that scale. This role is well-suited for someone who takes ownership of hard technical problems, enjoys being the trusted technical voice in high-stakes deployments, and is motivated by helping institutions get more from Coursedog while making the platform better for every customer that follows. If you're excited by complex SIS integration challenges across Banner, Colleague/Ethos, Workday, PeopleSoft, Jenzabar, and Anthology, and want to help strengthen the integrated data foundation that powers every Coursedog product, this is a chance to do meaningful work at real scale.

Requirements

4+ years of experience in data or integration engineering, solutions engineering, or a forward-deployed technical role
Experience building integrations against complex third-party systems of record, ideally SIS platforms such as Banner, Colleague/Ethos, Workday, or PeopleSoft
Expertise in SIS data structures, data mapping, and ETL concepts, with the ability to troubleshoot data flow issues on your own
Strong technical skills with REST APIs, JSON and CSV, SQL, and scripting in Python or JavaScript
Demonstrated rigor with production change control, including taking backups, testing in staging first, and treating live data with care
Ability to design integration solutions in complex institutional environments, balancing best practices with each customer's constraints
Strong communication skills across technical and non-technical audiences, from running a working session with client IT to explaining timelines and roadblocks to functional leaders
Ability to work independently in a remote, fast-moving environment and travel to customer sites as needed

Nice To Haves

Knowledge of higher education operations, such as registrar, academic scheduling, or curriculum workflows, is a plus
Experience turning repeated manual services work into tooling or product is a plus
Higher education domain experience (registrar, academic scheduling, curriculum workflows) and familiarity with how registration data flows through institutions
Experience at a company running a forward-deployed engineering model
Experience productizing services work (turning repeated manual fixes into tooling)

Responsibilities

Embed with customer accounts as the hands-on technical owner and builder, working directly with client IT, registrars, and functional leads
Own end-to-end environment provisioning for staging and production, ensuring infrastructure is optimized and ready for integration before data flows begin
Coordinate SIS connectivity setup with the customer's technical team, managing the handshake process where the customer initiates their side and Coursedog establishes bidirectional data flow
Configure, test, and validate SIS integrations across SIS variants: attribute mappings, field wiring (GET/POST), data transformation logic, effective dating, cross-listing, merge thresholds, and conflict handling
Validate data accuracy throughout the integration setup using test harnesses and sample data, identifying and documenting any mapping issues before production load
Migrate institutional data at scale, planning for volume, merge performance, and client-side data readiness
Root-cause merge and integration failures from merge reports and resolve the underlying cause — not just the ticket
Treat write-back with production-grade care: backups, controlled merges, staging/production parity, and rollback discipline (our writes can change live registration data)
Build API-based solutions and automations (REST, JSON, scripting) that unblock adoption and eliminate recurring friction at the configuration layer before it becomes an engineering escalation
Identify and build out custom or non-standard SIS fields that don't fit standard Coursedog mappings, solving customer-specific data architecture needs directly rather than routing to engineering
Conduct technical sessions with customer IT and integration teams to understand their SIS data structures, data quality issues, and integration constraints, then design solutions that align with best practices
Feed the CoE. Document runbooks and reusable playbooks; partner with Product and Engineering (INT / Integrations Pipeline) to turn recurring fixes into product — validation rules, self-serve health checks, merge explainers
Create clear handoff documentation for the Implementation PM and broader team, including integration architecture, validation results, known constraints, and any custom configurations
Drive adoption and referenceability. Forward-deployed accounts carry an explicit reference and product-feedback mandate