Forward Deployed Engineer

AssemblyAI•San Francisco, CA

20h•Remote

About The Position

AssemblyAI builds best-in-class Voice AI models powering the next generation of voice applications. The company is seeking a Forward Deployed Engineer to join their Success team. This role is crucial for ensuring customers have an outstanding experience, involving onboarding new clients, helping them achieve their product visions, and exploring cutting-edge use cases in voice AI. The engineer will work directly with customers to integrate AssemblyAI's voice AI models into their current and future product features, leveraging technical expertise to plan and execute on customer needs. As part of the Go-to-Market (GTM) team, this role collaborates with Sales, Support, Engineering, Research, and Product to maximize customer value and uses customer feedback to drive the product roadmap. Creativity and problem-solving are essential for finding unique solutions, and the role also involves ensuring customers are on the appropriate plan and commercial agreement.

Requirements

4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
Familiarity with AI/ML tools is a strong plus.
Passion for AI technology and a strong desire to apply it to real-world customer challenges.
Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
Willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Nice To Haves

Preferred experience working with SQL, Python, React, and web development frameworks.

Responsibilities

Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
Drive growth in customer usage of the API across varying product offerings and end customer use cases.
Build strong connections with our customers to ensure their long-term success with our platform.
Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.