Forward Deployed Engineer

H2 Analytics

1d•Hybrid

About The Position

H2 Analytics is a mission-focused technology company that partners with military, national security, law enforcement, and other mission-driven organizations to improve readiness at speed and scale. The company's platform, EASE, enables large-scale, high-quality training and experimentation. Mission-driven organizations often operate in complex, highly controlled technical environments, such as air-gapped systems with stringent security requirements and varied infrastructure, making modern software deployment challenging. This role addresses this critical gap by embedding technical expertise directly into client delivery work. As a Forward Deployed Engineer, you will deploy, configure, and support EASE and other software solutions primarily on-premises in client environments. This involves ensuring software integrates effectively with client infrastructure, performs reliably under operational constraints, and adapts to secure or restricted networks. You will be responsible for installing and configuring systems, troubleshooting issues across application, network, and infrastructure layers, and integrating with third-party systems. The role requires close collaboration with project managers and engineering teams, as well as direct client engagement to diagnose issues and understand constraints, with the goal of refining scalable and repeatable delivery practices.

Requirements

5+ years of experience deploying and integrating complex applications into client environments
Demonstrated experience communicating with technical and non-technical stakeholders, explaining issues clearly, and building trust while working through complex problems.
Exceptional problem solving and debugging skills, including ability to troubleshoot complex technical issues across application, infrastructure, and network layers.
Strong working knowledge of Linux sysadmin, (e.g., user management, security, package managers, storage, etc.).
Strong working knowledge of networking configuration and best practices (firewalls, routing, VPNs) and experience troubleshooting network-related issues, ideally in secure network environments.
Experience with scripting (e.g., Bash, Python) to automate tasks and streamline deployments.
Experience with Docker / containerization and image creation.
Experience working directly with clients to diagnose issues, understand constraints, and support successful deployments.
Knowledge of hypervisor software (e.g. VMWare, Hyper-V, VSphere, ESXi, Proxmox)
Knowledge of GIS applications / geospatial data
Eligible to obtain (or hold) a Government of Canada Secret clearance.
Able to support on-site deployments and client engagements as required.

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience
Experience with configuration management tools (e.g., Ansible, Puppet, Chef)
Familiarity with container orchestration platforms (e.g., Kubernetes)
Experience with cloud platforms (e.g., AWS, Azure, or GCP).
Familiarity with IT security best practices and compliance.
Experience working in defence, intelligence, law enforcement, or similar environments.
Live in or be willing to relocate to Ottawa or Kingston. Other locations will be considered.

Responsibilities

Lead the end-to-end deployment of our software at customer sites, including installation, configuration, and integration with customer infrastructure and third-party systems.
Diagnose and resolve complex technical issues, often involving integration challenges between our software and third-party systems, to include using debugging tools and methodologies to identify root causes and implement effective solutions.
Apply advanced Linux system administration skills to configure, optimize, and troubleshoot customer environments, ensuring optimal performance and security of our deployed software.
Serve as a primary technical point of contact for customers, providing expert guidance, technical training, and ongoing support.
Analyze intricate technical problems, develop creative solutions, and implement best practices for robust system integration.
Create and maintain comprehensive technical documentation, including deployment guides, configuration instructions, and troubleshooting procedures.
Leverage understanding of military operational environments to effectively navigate and deploy solutions within these specialized settings.
Work with clients and internal teams to understand technical requirements and translate them into effective deployment and integration approaches.
Work across product, engineering, and delivery teams to resolve issues and contribute to continuous product and deployment improvements.