Forward Deployed Engineer
About The Position
Alkira is growing its Forward Deployed Engineer (FDE) team, formerly Solutions Architect, and is seeking high-energy, dedicated professionals to assist new and existing clients in achieving success on its Network-Infrastructure-as-a-Service platform. FDEs are hands-on technologists who work directly with Alkira's largest strategic Enterprise accounts, covering the entire lifecycle from pre-sales technical validation through production deployment, adoption, and expansion. The ideal candidate will be able to showcase the key technical differentiators of the Alkira service, collaborate on architecture and building with customer teams, and guide enterprises in transforming their networks to foster disruption, creativity, and innovation. As an FDE, you will operate at the nexus of Sales, Engineering, and the customer, responsible for winning technical evaluations, deploying practical solutions within customer environments, and influencing the product roadmap based on a thorough understanding of customer technical requirements.
Requirements
- Strong cloud and networking fundamentals
- 3+ years in a customer-facing technical role (consulting, solutions architecture, sales engineering, or professional services)
- 1+ years of hands-on experience architecting and deploying cloud solutions (AWS, Azure, GCP, and/or OCI)
- Hands-on experience designing and building hybrid and public cloud infrastructure
- Strong networking background in routing technologies and network security
- Proficiency with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, Python, REST APIs)
- Strong passion for customer outcomes and creating long-lasting professional relationships
- Flexibility to travel to customer sites
- Excellent written and verbal communication skills
Nice To Haves
- Experience in large-scale network design/deployment is a plus
- Relevant technical certifications are a plus
- BA/BS/MS degree is a plus
Responsibilities
- Embed with strategic customers as the hands-on technical owner from evaluation through production deployment
- Lead network architecture discussions with customers and partners
- Design, build, and deploy Alkira-based solutions in customer environments using best practices
- Develop automation, integrations, and tooling (Terraform, APIs, scripting) to accelerate customer deployments
- Collaborate directly with customer networking, cloud, and platform teams
- Conduct technical workshops, trainings, and whiteboard sessions for customers and partners
- Create design and architecture best practices, reference architectures, and deployment guidelines
- Provide deep technical support and troubleshooting for customers, escalating and driving resolution with Engineering
- Own customer success on key accounts from adoption and expansion perspective
- Work with Alkira Product Management and Engineering to provide feedback on upcoming features from the customer's lens
- Track and drive key customer features/asks with Product Management through to implementation
Benefits
- Salary range of $150,000 - $200,000 USD plus benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
