Forward Deployed Engineer (US)

Smartcat • Boston, MA

4d • Remote

About The Position

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. You’ll build and deploy customer translation and localization workflows, lead technical discovery and demos, guide onboarding, and support renewals by demonstrating value and resolving technical blockers. This is a hands-on engineering role with substantial customer-facing responsibility. You’ll focus on enterprise workflows in learning and development (L&D), websites, and marketing.

Requirements

• A record of shipping software, integrations, or automation for enterprise customers; demonstrated ability matters more than a specific degree or years of experience.
• Hands-on coding skills across APIs, authentication, webhooks, data transformation, version control, testing, and debugging.
• Experience building AI workflows and evaluating quality, reliability, latency, and cost, including failure handling and human review.
• Clear communication with technical and business stakeholders, and the judgment to scope ambiguous requests, explain tradeoffs, and manage expectations.
• Ownership through deployment, documentation, customer enablement, and adoption.
• Practical use of AI in your own engineering work.
• Curiosity about the domain is essential.

Nice To Haves

• Localization or translation technology experience is valuable

Responsibilities

• Scope customer needs into technical plans with clear dependencies, acceptance criteria, and measurable outcomes.
• Build AI workflows using prompts, glossaries, translation memories, and human review to meet customer terminology, brand, and quality requirements.
• Write and deploy integrations with CMS, DAM, PIM, LMS, and commerce systems, preserving content structure, metadata, and context.
• Own production readiness: secure data access, testing, error handling, monitoring, quality evaluation, and review routing. Document the solution and agree ongoing ownership.
• Support customer enablement and adoption with Account teams, measure results against the baseline, and identify valuable follow-on workflows.
• Turn customer work into reusable connectors, evaluation suites, and deployment patterns, and inform Product and Engineering priorities.

Benefits

• global, connected team
• remote-friendly roles
• highly collaborative, globally-distributed team
• ownership, speed, and meaningful impact
• AI Native Organization
• innovative
• using AI across all areas of the organization
• accelerate decision-making
• free people to focus on strategy and high-impact work
• embrace new ideas
• manage their own AI Agents
• shape how AI transforms the workplace
• leader in AI innovation
• reshaping the $100B multilingual content industry
• AI-powered platform
• easy for companies to create, translate, and localize global content at scale
• move away from slow, traditional outsourcing methods
• achieve fast, high-quality results, at a fraction of the cost
• Join the rocketship to scale-up 10x and beyond together
• integral part of our team
• crucial role in the most exciting part of our journey
• transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation
• growing at 130% YoY
• strong product-market fit
• high-performing team
• Diversity Meets High Performance
• respect and appreciation for each individual's unique background and perspective
• strong focus on results and engagement
• welcoming everyone
• fostering an inclusive environment
• team members can be their authentic selves at work
• commitment to inclusion is steadfast
• stand firmly against discrimination and harassment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed