Forward Deployed Engineer (Immuware) - Remote, US

Propelus•Boulder, CO

2d•$120,000 - $140,000•Remote

About The Position

Immuware's customers, including Employee Health nurses; occupational health managers; and compliance professionals, work in one of the most requirement-heavy environments in healthcare IT. Regulations shift. Organizational structures change. New workflows emerge. Each of these changes often means hands-on work is needed inside their Immuware environment. The Forward Deployed Engineer (FDE) exists to meet that need. You are both technically driven and a proactive, friendly, and compelling person. You will be embedded in the post-sales customer experience, you are not an account management, not executing billable project work, and not break-fix support. You show up on customer calls, quickly understand the technical needs of a health-system nurse manager and what they are trying to accomplish, and provide the polished product quickly, ensuring a positive experience.

Requirements

5+ years in a technical, customer-facing role (solutions engineer, implementation consultant, technical account manager, or forward deployed engineer) handling client resolutions, both live (virtually) and post meeting action items, and know how to navigate delays while staying calm under pressure and maintaining the clients trust.
4-5 years navigating Azure, JavaScript, and Typescript with a strong background in SQL and Azure SQL database management.
2-3+ experience operating in Notion and Jira
Proficiency in C#, and comfort reading a codebase, debugging, and writing scripts or small features, and track record of building on SaaS platforms, not just toggling settings: creating non-trivial workflows, rules, forms, reports, integrations, or role and permission structures.
Drive and ownership: You are comfortable and familiar with identifying the crux of large, enterprise customers' problems and outline additional potential issues as well. Then you own the solution outcome, driving these problems to resolution on your own instead of handing them off.
Strong written and verbal communication: You're credible with a customer's executives and technical staff and with internal product and engineering teams, and comfortable leading technical working sessions with non-technical stakeholders.
You handle delays, bugs, and scope pushback while keeping the customer's trust.
Structured problem-solving: You have experience scoping an issue for large, enterprise clients, find the root cause, and propose a solution in a live setting and navigate how to implement these solutions to our smaller accounts.
Comfort working without a playbook: you'll hit novel problems regularly and need to adapt as policies and regulations change.
Written reporting experience: familiarity writing clear, well-scoped bug reports and feature requests that engineering teams can act on.

Nice To Haves

Experience in healthcare IT, Employee Health, or occupational health.
Familiarity with immunization tracking, credentialing workflows, or OSHA and state health reporting requirements.
Familiarity with APIs and integrations, plus comfort with SQL or scripting for data investigation and fixes.
Prior use of Immuware or similar platforms (Tyto Care, Equifax I-9, or Symplr)

Responsibilities

Lead regular (often weekly) technical working sessions with customers to address actively evolving needs driven by regulatory changes, organizational shifts, and workflow updates.
Identify, configure, script, and write code to solve customer needs: workflow setup, rule-building, field configuration, user and role management, reporting, data corrections, integrations, and small platform changes.
Translate complex Employee Health requirements (OSHA compliance, state-specific immunization mandates, system credentialing workflows, and the like) into solutions that actually work for our clients, in the Immuware platform.
Question their requirements and requests: Serving as the techncial expert, professionally challenge requests that don't serve the customer's real goal, and choose the simplest solution that solves the underlying problem to improve efficiency operationally.
Thoroughly document your solution designs in Notion, while updating live items in Jira, to ensure they are clear, well-scoped bug reports and feature requests that are repeatable and transferable to enable engineering efficiency.
Generalize your work: Turn one-off fixes into reusable templates, decision trees, or product improvements so the next customer benefits.
Triage net-new module or record-type additions that need a formal Letter of Work (LOW) and/or an ARR change (expansion) to CSMs and Professional Services.
Serve as the technical counterpart to CSMs on customer calls: CSMs handle the relationship; you independently handle "how do we make it work."
Navigate internal client change: working alongside the CSMs, lead deeper, in-depth customer education beyond basic platform navigation, run workflow specific walkthroughs, and re-train as staff turnover and organizational change creates knowledge gaps.
Serve as the technical expert: build trusted-advisor relationships with power users and technical contacts at customer organizations.
Proactively identify configuration gaps or risks before they turn into escalations, and execute solutions to maintain the strong client relationship
Stay aware of each assigned customer's various environment, history, and upcoming needs.
Confidently identify and navigate between "I can fix this," "this needs a support ticket," and "this needs a product change."

Benefits

Health Insurance: We cover up to 100% of the premium for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution
Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
Dental and Vision plans, both including an option with 100% of the premium covered for employees
Generous PTO: Accrual: (full-time US): 0–4 yrs 20 days | 5–9 yrs 25 days. | 10+ yrs 30 days per year (accrues quarterly: Jan 1, Apr 1, Jul 1, Oct 1; and is available immediately).
US-based teams observe 14 paid holidays each year
Floating Holiday: One floating holiday is yours to request on any day of your choice. This is separate from your PTO.
Birthday Holiday: Your birthday deserves celebrating! You get 1 paid day off during your birth month, separate from your PTO.
Volunteer Time Off: 16 hours available to you, that allow you to make an impact on causes that are meaningful to you.
Additional leave options: to support you in embracing life centricity
State & local leave laws
Where state or local leave laws provide additional protections, Propelus will comply with whichever regulation is more favorable to the employee.
401K with company matching, as well as financial planning education and resources.
Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Think of it as a bonus for the expenses and experiences you value most.
Employee Assistance Programs: provides 24/7/365 support by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals.
Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care.
Beyond Med: A licensed discount plan organization (DPO) giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates.
Spot Pet Insurance: A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more.
Your health is our top priority! We cover 100% of employee health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.
Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. (Details are country specific)
Generous PTO:
National Holidays (Colombia): 18 days
National Holidays (Costa Rica): 12 days
Birthday Holiday: Your birthday deserves celebrating! You get 1 paid day off during your birth month, separate from your PTO.
Volunteer Time Off: 16 hours available to you, that allow you to make an impact on causes that are meaningful to you.
We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.
Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care.
A remote first company, global and distributed, with two office locations for those nearby who want a change of scenery.
A remote first company, global and distributed, with two US office locations for those nearby who want a change of scenery, and one in CO and CR.
Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date.
Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.
Professional development allowance to help you grow in the ways that mean the most to you.