Forward Deployed Engineer (FDE)

Mural Pay•Denver, CO

56d•Onsite

About The Position

Forward Deployed Engineering is the team that makes customer success true, one customer at a time. You'll report to our CTO and embed with one strategic customer at a time, the enterprises building their products on Mural where we're investing deepest. You'll understand their business, their constraints, and their pain points better than anyone at Mural, and then you'll build what their launch needs. This is not a services role, and it's not technical support. You're a product engineer whose roadmap comes from a live customer instead of a planning doc. Everything you build lands in the core platform, and the best of it becomes product the whole company resells. Engagements are scoped at contract time. You're delivering what we've committed to, not absorbing unbounded requests. But within that scope, the what, the why, and the how are yours to figure out with the customer.

Requirements

You ship production-grade, full-stack work, and you have something you've built to prove it.
You're AI-native. Agentic tools are how you already build, and we'll ask you to show us.
You're energized by customers, not shielded from them. You're comfortable operating directly with an enterprise engineering team, under ambiguity, where the requirements are yours to discover.
You're obsessed with correctness and resilience. You love a good state machine. You think carefully about what happens when things go wrong, because with money they can't.

Nice To Haves

Payments and fintech infrastructure experience
Blockchain and stablecoin integration work
A forward-deployed or solutions architect background where you built rather than just configured.

Responsibilities

Deploy into customer contexts. Iterate daily with your customer's engineering and operations teams, mostly over Zoom and Slack, with some travel to spend real time on site.
Scope the build with the customer. You're not handed a spec. You work out what to build and why with the customer directly, paired with a deployment strategist who owns the commercial side.
Build across the full stack. TypeScript and React, NestJS with Postgres and Prisma, and AWS (SQS, SNS, Lambda). New account infrastructure, blockchain integrations, API endpoints, compliance workflows, whatever the launch requires.
Generalize the bespoke. Identify patterns across implementations and work with product to turn engagement output into first-class platform features.
Prototype fast, ship carefully. Rapid iteration against live customer workflows, accepting some throwaway work and making sure what isn't throwaway gets productized properly, all while debugging production issues in real time, sometimes with the customer watching.
Design for correctness and auditability. This is money-movement infrastructure. Edge cases have real consequences, and you think about failure modes before they happen.
Communicate crisply with customer engineers, operators, founders, and finance leaders, and with our own product leads, whose pods your work must generalize into.