Forward Deployed Engineer

Parakeet Health•San Francisco, CA

21d•Onsite

About The Position

Parakeet is building an AI platform for healthcare practices, aiming to go beyond simple scheduling to handle a comprehensive range of patient interactions and administrative tasks, including referrals, insurance checks, prescription refills, follow-ups, and billing. The company is two years old, works with over 400 medical practices across 27 specialties, has raised more than $13M in VC funding, and grew its Annual Recurring Revenue (ARR) tenfold last year. The Forward Deployed Engineer (FDE) will be the first dedicated role of its kind at Parakeet, responsible for defining and executing the playbook for this function. The FDE will engage in customer calls four to five times a week, translating customer needs into actionable decisions and working prototypes, often delivering solutions rapidly. This role requires a deep understanding of both customer requirements and the platform's capabilities, identifying gaps, and making critical decisions on what to build immediately, what to defer, and what to add to the long-term roadmap. The FDE is expected to be a rapid prototyper, demonstrating solutions to customers in hours rather than sprints, and will be at the forefront of discovering and building new features for the platform.

Requirements

1-3 years of engineering experience.
Comfort working across the full stack: frontend, backend, and integrations.
Ability to move fast across frontend, backend, and integrations.
Experience having shipped real things.
Experience having talked to the people using the things you've shipped.
Experience having made judgment calls without waiting for someone to define the problem for you.
Decisive when there’s no clean answer, making judgment calls constantly.
Possess an instinctual taste for what a good patient experience sounds like.
Comfort with breadth, being effective across customer context, product judgment, hands-on implementation, and prototype building.
Honest about what you don’t know and willing to admit when you are wrong.
Does not think unglamorous work is beneath you.
Has owned a project without someone assigning tickets.
Does not need a detailed roadmap to feel grounded.

Nice To Haves

Experience with Python is a plus.

Responsibilities

Translate customer needs into decisions and working prototypes, sometimes before a call ends.
Hold context on customer needs, platform capabilities, and the gap between them.
Make decisions on what gets built now, what gets pushed, and what becomes a roadmap item.
Develop working prototypes quickly, often within hours.
Configure deployments for medical groups, including tweaking EHR integrations.
Test fixes against sandboxes and ensure agent performance.
Sync with large enterprise accounts to understand their operational challenges.
Sketch quick prototypes to address customer issues and gather feedback.
Sync with the engineering team to share customer insights, demo prototypes, and discuss feature prioritization.
Shadow customer onboardings to learn scheduling rules and EHR integrations.
Lead end-to-end customer deployments, including scoping workflows, customizing agents, integrating with EHRs, and QA-ing performance.
Form opinions about platform gaps based on customer variations.
Prototype new capabilities and directly influence the product roadmap.
Get pulled into pre-sales for large enterprise deals and build custom demos.
Rotate through mundane tasks regardless of seniority.