Forward Deployed Engineer
About The Position
The Forward Deployed Engineer owns the technical implementation of complex integration workflows - the builds that go beyond what a standard onboarding can handle and where Hatch doesn't yet have a native solution. This is a code-level, hands-on role. You're building n8n flows, direct API integrations, custom webhook configurations, and multi-system orchestrations. You get pulled in when complexity exceeds what the normal scope can cover - either at onboarding or later in the customer lifecycle when something harder surfaces. Managers should expect this person to be deep in the work, not coordinating around it.
Requirements
- Several years of experience in a similar client-facing role including 1-4 years of software engineering experience, with a preference or a background in consulting.
- Proven ability to navigate a broad ecosystem of technology
- Comfortable diving into comprehensive developer documentation to build custom middleware (like n8n flows)
- Eager to transition into a dynamic, client-facing role and solve complex, high-impact business problems directly with clients.
- Great communication skills with business and technical audiences
Responsibilities
- Partner directly with sales execution to scope complex integration projects. You will navigate the gap between a client's business objectives and what their technology ecosystem actually supports by diving deep into comprehensive developer documentation.
- Build custom n8n flows, direct API integrations, webhook endpoints, and middleware configurations for accounts that fall outside standard templates. You must be comfortable adapting to a broad ecosystem of technology where no two implementations will be exactly the same.
- Own technically complex onboardings end-to-end: CRMs with no Hatch connector, multi-system orchestrations, custom business logic, event-based triggers, and anything requiring code
- QA and test all implementations before go-live; own monitoring and iteration post-launch. Monitor what you ship and know when something you built breaks or degrades before the customer does
- Define and enforce best practices across enterprise SaaS implementations. Create reusable architecture patterns and templates for common use cases so the team isn't solving the same problem twice
- Act as the field-side voice for R&D. Identify recurring custom integration requests and surface reproducible patterns to Product with a strong POV on what should be built natively
- Act as a primary technical consultant for our clients. This includes conducting onsite visits to understand their business needs, present architectural solutions, and ensure successful deployment.
Benefits
- Full medical, vision, and dental
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 12 paid holidays
- one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness stipend
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
