Forward Deployed Engineer

Altus Group•West Odessa, TX

1d•$185,000 - $200,000•Hybrid

About The Position

Reporting to the EVP, Services and Customer Enablement, we are hiring a Forward Deployed Engineer to join the Client Enablement Group. As the new Forward Deployed Engineer, you will operate at the intersection of engineering, AI, operations, and customer outcomes. You will partner with teams across support, services, enablement, onboarding, provisioning, training, and operations to identify friction, eliminate manual processes, and engineer scalable solutions that create measurable business impact. You will tackle ambiguous, high-impact operational challenges where the goal is not simply to automate tasks, but to rethink how work gets done and apply technology where it creates meaningful leverage. You will help modernize workflows, improve scalability, accelerate delivery, and build solutions that drive tangible outcomes across the organization. This is a hybrid role based out of our Houston office.

Requirements

The technical foundation. You have experience building and deploying scalable automation, integration, or software solutions within complex environments. You are comfortable working across APIs, scripting, cloud technologies, AI-assisted development tools, and operational systems, with the ability to move between architecture, prototyping, implementation, and optimization.
The curiosity and resourcefulness. You are someone who naturally questions how things work and looks for smarter ways to solve problems. You are highly curious, resourceful, and energized by technology, AI, and operational improvement. You explore tools, experiment with ideas, build projects outside of work, or continuously look for ways to improve how things are done because you genuinely enjoy it.
The operational mindset. You focus on outcomes, not just activity. You are not satisfied with temporary fixes or surface-level improvements and instead work to understand root causes, identify meaningful opportunities for leverage, and build solutions that create lasting impact. You can balance speed with long-term thinking, knowing when to move quickly to validate an idea and when to slow down, stabilize, and build for scale.
The communication and partnership skills. You are as comfortable working with operational leaders and business stakeholders as you are discussing technical solutions with engineers and architects. You can translate technical concepts into practical business discussions, ask thoughtful questions, explain trade-offs clearly, and build trust across technical and non-technical audiences.
The adaptability and follow-through. You operate well in ambiguity and are comfortable tackling open-ended, high-impact challenges where not every problem comes with a clear roadmap. You take ownership, follow through on commitments, and can independently navigate complex situations while remaining collaborative, pragmatic, and solutions-oriented.
The builder mentality. You are someone who likes to roll up your sleeves and create. You are energized by solving complex operational problems, experimenting with new technologies, and applying engineering and AI capabilities in practical ways that improve scalability, efficiency, and customer outcomes.

Responsibilities

Partner across operational and enablement functions. You will work closely with leaders and teams across support, services, onboarding, provisioning, enablement, training, and operations to understand workflows, identify friction points, and uncover opportunities to improve how work gets done across the organization.
Design and build scalable automation solutions. You will engineer solutions that eliminate manual and repetitive processes, applying the right combination of scripting, APIs, platform-native tooling, cloud technologies, and AI-enabled approaches to create measurable operational impact and improve scalability across the business.
Apply AI to operational challenges. You will leverage AI and large language model technologies to modernize workflows, accelerate delivery, improve decision-making, and create more intelligent operational processes. You will help evaluate where AI creates meaningful leverage, balancing experimentation, practicality, governance, and long-term sustainability.
Lead discovery, prototyping, and implementation. You will move between problem definition, architecture, prototyping, deployment, iteration, and optimization, rapidly developing and refining solutions that solve complex operational challenges while aligning with enterprise standards and business objectives.
Improve operational efficiency and service delivery. You will help modernize areas such as provisioning, support operations, enablement delivery, onboarding workflows, and services execution, building solutions that improve speed, consistency, scalability, and the overall customer experience.
Build trusted partnerships across the business. You will act as a collaborative technical partner to operational leaders and cross-functional teams, translating complex technical concepts into practical business solutions while bringing curiosity, sound judgment, adaptability, and a strong focus on outcomes in a fast-moving environment.