Forward Deployed Engineer - FDE - Healthcare

Penguin Ai

About The Position

The Forward Deployed Engineer is the post-sale technical and customer-facing link between the company’s product and its healthcare customers. The role builds customer trust, supports integrations, and helps customers realize value from the product through successful deployments. The position combines implementation leadership, use-case design, technical communication, user training, and customer advocacy. It involves collaborating with customers to address healthcare business problems with measurable outcomes, while partnering internally to improve the product and create a cohesive customer experience. The role also focuses on resolving adoption challenges, supporting renewals, and identifying account expansion opportunities.

Requirements

5–8 years of experience in healthcare technology, technical account management, or implementation; SaaS or AI experience is a bonus.
3–5 years of experience with healthcare operations, including payers, providers, and revenue cycle management.
Comfort with AI/ML concepts and the ability to explain them; building models is not required.
Understanding of APIs, ETL, SQL, FHIR, HL7, and data integrations; coding integrations is not required.
Strong communication skills and a demonstrated ability to create engaging materials for senior and C-suite audiences.
Proactive approach to finding value, solving problems, and taking action.
Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field.

Nice To Haves

Experience thriving in a high-growth startup.
Experience implementing AI or automation projects with measurable impact.
Ability to calm customers and diplomatically push back when needed.
Ability to turn vague customer feedback into clear product feature requests.

Responsibilities

Lead new-client onboarding, including technical setup, KPI planning, and rollout support.
Collaborate with customers to design use cases that address healthcare business problems and deliver measurable impact.
Train users, conduct enablement sessions, and create clear, accessible documentation.
Represent customer feedback internally and translate real-world insights into product improvements.
Collaborate with Sales, Product, Engineering, and Marketing to provide a unified customer experience.
Proactively identify and resolve potential customer problems.
Support customer renewals and identify account expansion opportunities.
Communicate technical and business concepts clearly to customers and internal teams, including senior and C-suite audiences.