Forward Deployed Engineer (FDE)

TeleTracking Technologies • Pittsburgh, PA

2d • Remote

About The Position

The Forward Deployed Engineer (FDE) is a hybrid role encompassing engineering, solution architecture, product development, and client-facing problem-solving. This position collaborates closely with health system leaders, clinicians, IT teams, and operational stakeholders to understand intricate hospital and ambulatory workflows. The FDE translates operational challenges into technical solution prototypes and deploys scalable solutions aimed at enhancing patient care, optimizing workflows, and promoting data-driven decision-making. FDEs navigate complex healthcare environments where product, workflow, data, and client needs converge, transforming fragmented clinical and operational data into actionable insights and tangible customer value.

Requirements

• A genuine interest in improving healthcare operations, operational efficiency, and patient outcomes.
• Bachelor’s degree in computer science, Engineering, Information Systems, Healthcare Informatics, or a related field; equivalent practical experience may be considered.
• 5+ years of experience in technical consulting, solution engineering, technical implementation, data engineering, healthcare IT, software engineering, platform engineering, or systems integration.
• Demonstrated ability to work directly with customers to solve complex operational problems during discovery, implementation, or deployment projects.
• Ability to collaborate efficiently in teams of technical and non-technical individuals, and comfortable working in a dynamic environment with evolving objectives.
• Strong analytical and technical problem-solving skills.
• Demonstrated ability to operate effectively in ambiguous environments with incomplete information and evolving requirements.
• Excellent communication and collaboration skills, with the ability to engage frontline users, operational leaders, IT teams, executives, product managers, and engineers.
• Willingness to travel frequently and embed with healthcare organizations across the U.S. for discovery, deployment, validation, and client development activities.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

• Experience in healthcare technology, provider operations, or health system environments.
• Experience with EHR vendors and healthcare systems such as Epic, Oracle Health/Cerner, athenahealth, Meditech, or Altera/Allscripts.
• Familiarity with healthcare interoperability standards and tools, including HL7, FHIR, APIs, ADT feeds, interface engines, claims data, and related healthcare data structures.
• Experience with hospital operations such as patient flow, transfer center operations, bed management, perioperative operations, emergency departments, capacity command centers, ambulatory care, or enterprise visibility.
• Demonstrated understanding of HIPAA, HITECH, and other healthcare compliance frameworks.
• Experience with ontology-based data modeling, workflow automation, decision intelligence platforms, or tools such as Palantir Foundry is a plus.
• Experience with TeleTracking-like capabilities, including capacity orchestration, operational decision support, and throughput optimization, is a plus.
• Master’s degree in computer science, software engineering, information system or information technology or other related discipline.

Responsibilities

• Works directly with health system stakeholders, clinicians, administrators, IT teams, and frontline users to understand operational pain points and translate them into solution prototypes that solve meaningful problems.
• Support client deployments from discovery through configuration, integration, validation, go-live, adoption, and value measurement.
• Design, build, and deploy healthcare-specific solutions using data pipelines, transformation logic, object models, dashboards, workflow tools, AI tools, and platform capabilities.
• Rapidly prototype and iterate based on feedback from frontline users and operational leaders.
• Partner with Product, Engineering, Implementation, and Client Success teams to convert client needs into repeatable product capabilities and scalable software applications.
• Work with structured and unstructured healthcare data from multiple sources supporting data mapping, workflow design, integration planning, testing, and operational validation.
• Assist in identifying data quality issues, workflow gaps, implementation risks, and adoption barriers that may impact client outcomes.
• Serve as a trusted technical partner during engagements by onboarding users, troubleshooting issues, and ensuring solutions align with quality, safety, security, and regulatory priorities.
• Communicate implementation progress, technical findings, and business outcomes to both technical and non-technical audiences, including hospital executives and department leaders.
• Define, track, and report measurable outcomes to ensure deployed solutions create intended operational and customer value.
• Perform other related duties to facilitate client success.

Benefits

• Employee Medical/dental/vision premiums paid 100% - family members without coverage
• Medical 100% - small cost for dependents on dental and vision, which start from day one!
• Life and AD&D
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation
• 401 (k) Retirement Savings
• Tuition Reimbursement
• Military Paid Leave (up to 6 months of base salary while on military leave)
• Paid Time Off
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior