Forward Deployed Engineer (100% Remote)
About The Position
We are looking for a Forward Deployed Engineer (m/f/d) to join us as the embedded technical expert who takes our customers from "interested in AI" to running real agentic workflows in production. This is a hands-on, code-shipping role, not an advisory one. You'll work directly inside a customer's environment - understanding their domain, their data, and the business outcomes that matter to them - and build the agentic use cases (using MCPs, skills, and our agent platform) that make those outcomes real. You'll also bring a working understanding of Kubernetes, since our platform is built and operated on it, but that's the foundation you stand on, not the focus of the role. Giant Swarm is a fast-growing open-source infrastructure management platform used by modern enterprises. Our vision is to empower developers around the world to ship great products - this role is core to how we do that with our agent platform.
Requirements
- Practical, hands-on experience in a customer-facing technical role (Solutions Architect, Forward Deployed Engineer, or similar).
- Real, hands-on experience building with agentic AI - MCPs, agent frameworks, tool-using LLMs, or similar.
- Ability to get productive in an unfamiliar business domain fast, and turn what you learn into concrete technical solutions.
- At least a solid working understanding of Kubernetes and cloud-native operations.
- Clear and confident communication with both customer stakeholders and engineers.
- Comfortable with ambiguity - this is our first hire fully dedicated to agentic customer work, so a lot of the "how" is still being defined as you go.
- Able to comfortably align parts of your workday with Europe (UTC +/- 2 hours).
Nice To Haves
- Experience with developer relations, workshops, or technical enablement is a strong plus.
- Prior Solutions Architect experience is a strong plus.
Responsibilities
- Partner directly with a customer as their embedded expert - not just advising, but designing, building, and shipping working agentic solutions in their environment.
- Get up to speed on a new customer's domain quickly (e.g. smart manufacturing, financial services, whatever it is) and identify the business outcomes AI/agentic workflows can realistically deliver for them.
- Design and build proof-of-concepts and production-track agentic workflows using MCPs, skills, and our agent platform, tailored to that customer's data and systems.
- Act as the customer-side expert on what our agent platform can do - translating platform capability into something their engineers can actually use and extend.
- Work closely with customer engineering teams - some devrel-style enablement, workshops, and pairing so they can own what you build after you move on.
- Feed the patterns and gaps you find back to the product team, shaping what we build next.
- May support pre-sales conversations - helping scope what AI use cases would deliver value for a prospect, and building examples that help make the case for choosing Giant Swarm.
Benefits
- Fully remote company
- Formula-based salary calculator to determine starting salaries, factoring in location, experience, and responsibility.
- Equity
- Bi-yearly personal development talks
- Budget for training/certifications/coaching
- Regular feedback talks and workshops
- 32 hour workweek (or 4 day workweek)
- Choose your own hard- and software
- Paid parental leave
- Monthly perks that cover your costs for working remotely
- Company meetups twice a year
- Support for attending conferences
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
