Forward Deployed Engineer
About The Position
We are looking for a Forward Deployed Engineer to work shoulder-to-shoulder with our customers, building the solutions that make their AI systems actually work. You'll sit on a customer's team and own outcomes end-to-end, things like: Wiring their applications into Arthur's telemetry and evaluation systems, building custom UI components and dashboards, writing the queries and integrations that expose evals and guardrails to their users, etc. Just as importantly, you'll serve as a feedback loop back into product, where the patterns you discover building bespoke solutions become the primitives and features that ship to everyone. This is a high-agency, pre-product-market-fit role where you'll validate product hypotheses by building real things for real customers. The ideal candidate is a versatile, customer-facing builder who thrives on ambiguity and context-switching. You're equally comfortable diving into a customer's codebase as you are sitting in a working session understanding their problem, and you measure your success by whether people use what you build and get value from it, not by owning a single tidy technical domain. You bring genuine startup energy: you'll wear many hats, make bets, change bets, and take real ownership of the company's success.
Requirements
- Strong full-stack engineering ability, with comfort building across the infrastructure layer, backend services and customer-facing UI components.
- A customer-facing builder's mindset: you like being embedded on a team, solving an actual problem, and shipping things people use and get value from.
- Comfort with ambiguity, context-switching, and the pre-product-market-fit reality of making bets and changing them - true startup energy and ownership.
- Fluency with modern AI tooling and a "move beyond vibes" mentality: you build things that actually work, not just things that demo well.
- Strong communication skills and the judgment to operate independently on a customer's team while feeding insights back to the broader org.
Nice To Haves
- Prior forward-deployed, solutions-engineering, consulting, or embedded-engineering experience where you reported back into a central team.
- Experience as a founding or early engineer at a startup.
- Familiarity with AI/ML observability, evaluation, monitoring, tracing, or guardrails.
- Experience building agents or LLM-powered applications, including test/eval harnesses and experiment workflows.
- Background working with enterprise customers in regulated environments, including on-prem or data-governance-sensitive deployments.
Responsibilities
- Embed with customers to build solutions on top of Arthur, integrating their agents and applications into our telemetry and evaluation systems, and building custom UI components, dashboards, and integrations that surface evals and guardrails to their users.
- Perform as the customer-facing AI-expert, influencing the architecture and technology of the AI agents our customers build, educating them on best practices, emerging standards, and implementation details, as well as overall strategy and execution of their AI initiatives
- Serve as the technical point of contact on your accounts: answer questions, write SQL queries, build dashboards, and solve problems that make customers' agents more reliable.
- Validate product hypotheses by building bespoke solutions for customers, identifying the primitives and integration points that can graduate into Arthur's core product.
- Operate within complex, regulated enterprise environments, working with a variety of customer stakeholders in different parts of the organization (developers, product managers, security engineers, GRC analysts, etc.)
- Close the loop with product and engineering, turning patterns you see across customers into reusable features and primitives.
Benefits
- Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
