Forward Deployed Engineer

Arthur AI • New York City, NY

14d

About The Position

Arthur is seeking a Forward Deployed Engineer to collaborate closely with customers, building solutions that ensure their AI systems function effectively. This role involves embedding within a customer's team to own outcomes end-to-end, including integrating applications with Arthur's telemetry and evaluation systems, developing custom UI components and dashboards, and writing queries and integrations to expose evaluations and guardrails. The position also serves as a crucial feedback loop to the product team, translating patterns discovered in bespoke solutions into core product features. This is a high-agency role in a pre-product-market-fit environment, ideal for a versatile, customer-facing builder comfortable with ambiguity and context-switching. The candidate should possess startup energy, be willing to wear multiple hats, and take ownership of the company's success.

Requirements

• Strong full-stack engineering ability, with comfort building across the infrastructure layer, backend services and customer-facing UI components.
• A customer-facing builder's mindset: you like being embedded on a team, solving an actual problem, and shipping things people use and get value from.
• Comfort with ambiguity, context-switching, and the pre-product-market-fit reality of making bets and changing them - true startup energy and ownership.
• Fluency with modern AI tooling and a "move beyond vibes" mentality: you build things that actually work, not just things that demo well.
• Strong communication skills and the judgment to operate independently on a customer's team while feeding insights back to the broader org.

Nice To Haves

• Prior forward-deployed, solutions-engineering, consulting, or embedded-engineering experience where you reported back into a central team.
• Experience as a founding or early engineer at a startup.
• Familiarity with AI/ML observability, evaluation, monitoring, tracing, or guardrails.
• Experience building agents or LLM-powered applications, including test/eval harnesses and experiment workflows.
• Background working with enterprise customers in regulated environments, including on-prem or data-governance-sensitive deployments.

Responsibilities

• Embed with customers to build solutions on top of Arthur, integrating their agents and applications into our telemetry and evaluation systems, and building custom UI components, dashboards, and integrations that surface evals and guardrails to their users.
• Perform as the customer-facing AI-expert, influencing the architecture and technology of the AI agents our customers build, educating them on best practices, emerging standards, and implementation details, as well as overall strategy and execution of their AI initiatives.
• Serve as the technical point of contact on your accounts: answer questions, write SQL queries, build dashboards, and solve problems that make customers' agents more reliable.
• Validate product hypotheses by building bespoke solutions for customers, identifying the primitives and integration points that can graduate into Arthur's core product.
• Operate within complex, regulated enterprise environments, working with a variety of customer stakeholders in different parts of the organization (developers, product managers, security engineers, GRC analysts, etc.).
• Close the loop with product and engineering, turning patterns you see across customers into reusable features and primitives.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed