Forward Deployed Engineer

Clerk AI•San Francisco, CA

14d•Onsite

About The Position

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team. We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through HF0, and built teams at Lucasfilm, Samsung, Netflix, DocuSign, and Series B+ Startups. This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement.

Requirements

Prompt Engineering Experience - Proven track record of writing and optimizing prompts for production LLM applications, with deep understanding of prompt reliability and edge case handling
Technical Integration Skills - Hands-on experience with REST APIs, webhooks, and API implementations
Customer-Facing Excellence - Strong communication skills with ability to translate technical concepts for non-technical stakeholders and manage enterprise client relationships
Systems Thinking - Ability to design scalable solutions across distributed systems while debugging complex integration issues in real-time
Travel Flexibility - Willingness to travel up to 30% for on-site customer deployments, training sessions, and strategic implementations

Nice To Haves

Familiarity with telephony systems, SMS/messaging protocols, and conversational AI best practices for multi-channel interactions
Exposure to early-stage startups or high-growth companies, with a passion for driving results in these environments.

Responsibilities

Build & Deploy AI Agents - Design and implement custom voice and messaging agents for enterprise clients, from initial prompt development through production deployment
Master Prompt Engineering - Create robust, reliable prompts that handle complex customer conversations across industries, ensuring compliance and accuracy at scale
Integrate Systems - Connect AI agents with customer platforms via APIs, webhooks, and custom integrations to create seamless workflows
Partner with Customers - Work directly on-site with clients to understand their needs, train their teams, and ensure successful adoption of AI solutions
Drive Product Innovation - Influence our product roadmap by bringing customer insights back to the team and building proof-of-concepts for new capabilities
Optimize Performance - Continuously refine AI agent behavior based on real-world data, improving resolution rates and customer satisfaction metrics