Forward Deployed Engineer

Ravenna•Seattle, WA

About The Position

Ravenna is looking for a Forward Deployed Engineer to work directly with customers and ensure they are successful using our platform. This role sits at the intersection of engineering, product, and customer success. You will partner closely with customer teams to understand how their internal operations work, design solutions, and deploy Ravenna in real environments. Forward Deployed Engineers at Ravenna own the full lifecycle of customer deployments. You will lead implementations, build integrations, debug issues, and develop solutions that help customers run their operations more effectively. You will also play a critical role in shaping the product. By working closely with customers, you will develop a deep understanding of real world workflows and bring those insights back to the engineering and product teams. This role is ideal for someone who enjoys solving messy problems, working directly with users, and building practical solutions that deliver immediate impact.

Requirements

Strong engineering fundamentals: At least three years of software engineering experience and are comfortable writing production quality code.
Able to debug complex systems and build reliable solutions.
Customer focused mindset: Enjoy working directly with customers and care about solving real problems.
Comfortable building relationships and guiding users through technical implementations.
Systems thinker: Comfortable working across APIs, integrations, and distributed systems.
Able to quickly understand how different systems interact and diagnose issues when they arise.
Strong problem solving ability: Enjoy tackling ambiguous problems and working through messy real world environments.
Comfortable investigating issues, testing solutions, and iterating quickly.
Organized and detail oriented: Track important details across customer engagements and ensure that nothing falls through the cracks.
Able to manage multiple projects at the same time.
Clear communicator: Able to explain technical concepts to non technical stakeholders and translate business needs into technical solutions.
Builder mentality: Comfortable writing code, building tools, and doing whatever is needed to make customers successful.

Responsibilities

Lead customer deployments: Own the end to end implementation process. Work directly with customers to deploy Ravenna within their organization and ensure successful adoption.
Build integrations and custom solutions: Write code, build workflows, and develop integrations that connect Ravenna to customer systems such as Slack, Google Workspace, identity providers, and internal tools.
Solve problems in real environments: Debug issues, investigate system behavior, and resolve technical challenges that arise during deployments. Work through complex situations where systems are imperfect and requirements are evolving.
Capture and synthesize customer feedback: Document customer needs, feature requests, and patterns across deployments. Maintain clear feedback loops so insights are consistently shared with the product and engineering teams.
Influence product direction: Use learnings from customer engagements to shape product decisions. Propose improvements, identify gaps, and help guide how Ravenna evolves.
Build internal tools and processes: Develop scripts, tooling, and workflows that improve deployment speed, reliability, and the overall customer experience.
Collaborate across teams: Work closely with sales, product, and engineering to ensure strong communication, smooth handoffs, and a consistent customer experience.