Forward Deployed Engineer

Infinitus Systems • Boston, MA

42d • Hybrid

About The Position

Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. The Mission: At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.

Requirements

• 8+ years of experience in a technical, customer facing role such as Forward Deployed Engineer, or as a Software Engineer with consulting experience.
• Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale.
• Strong programming skills with proficiency in Python (and ideally in one or more additional languages like Typescript, Java, etc) and experience shipping production applications
• High agency with an ability to navigate ambiguity present in complex organizations.
• High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity.
• Passion for advancing safe, beneficial AI systems through creative technical applications.
• Strong communication skills to conduct discovery with customers and to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach.

Nice To Haves

• A background in healthcare/life sciences, or another enterprise vertical
• Experience with AI deployment patterns
• Experience working as an FDE or in a professional services context

Responsibilities

• Work within customer systems to build production applications with our Studio and Lens platform ensuring that these products meet customer requirements.
• Deliver technical artifacts for customers like MCP servers, sub-agents, and workflows etc that will be used in production workflows.
• Provide white glove deployment support for Infinitus products in enterprise environments.
• Identify and codify repeatable deployment patterns and contribute insights back to our Product and Engineering teams.
• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks.
• Define agentic best practices and guide customers through AI adoption.
• Build long term relationships with customers and proactively identify new opportunities for AI deployment throughout the lifecycle of an engagement.
• Be a champion for Infinitus’s mission in the field.

Benefits

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
• Competitive salary, equity, and 401(k)
• Wellness stipend & great benefits (medical, dental, vision)
• Generous PTO & parental leave
• Bi-annual offsites & a collaborative, mission-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed