Forward Deployed Engineer - Middle East

Tsuga • USA - West Coast,

2d • Remote

About The Position

We are looking for candidates located anywhere in the Middle East for a Forward Deployed Engineer role, offered through an employer of record contract. The ideal candidate must be a fluent or native Arabic speaker and also fluent in English. This role is part of a growing team experiencing significant growth after a recent $35M Series A funding round. The position involves working closely with a team of 5 FDEs and 2 Product Managers, reporting to the Head of Product. The team emphasizes rapid value delivery through close collaboration between Product Managers and FDEs, ensuring quick bug fixes, prompt attention to feature requests, and the ability to ship ambitious capabilities efficiently. As this is a hybrid technical and client-facing role, you will build strong relationships with the Sales team and serve as the technical advocate for the customer to secure new business.

Requirements

• 3+ years in a Sales Engineer, Solutions Architect, DevOps, SRE or former software engineer role, in a SaaS or observability-focused environment.
• Fluent or native Arabic speaking.
• Fluent in English.
• Strong understanding of cloud-native infrastructure, microservices, and monitoring/telemetry tools (e.g. Prometheus, OpenTelemetry, Grafana, Datadog, or Splunk).
• Knowledge of container orchestration (Kubernetes).
• Ability to develop internal tooling when necessary to help customers succeed technically, leveraging AI is sufficient.
• Proven ability to explain complex technical concepts to both technical and non-technical audiences.
• Sense of service: you sincerely care about the customer's satisfaction and usage of the product.
• Excellent communication, presentation, and stakeholder management skills.
• Comfort in fast-paced sales cycles and ability to adapt to customer-specific use cases.

Nice To Haves

• Spanish speaking fluently

Responsibilities

• Create strong relationships with Account Executives to drive the pre-sales process: discovery, demos, solution design, POCs and support.
• Help the Sales team size deals of prospects during the POC phase, considering our pricing model based on data processing volume.
• Translate complex observability challenges into compelling technical solutions using Tsuga.
• Deliver engaging, hands-on demonstrations that address customer pain points around logging, metrics, tracing, and alerting.
• Provide technical guidance on integrations with OpenTelemetry (OTel), cloud infrastructure (AWS, GCP, Azure), Kubernetes, and CI/CD pipelines.
• Act as a liaison between customer needs and the product team, addressing small issues reactively during the POC phase.
• Respond to RFPs, and support technical evaluations and procurement processes.

Benefits

• Employee of record contract
• Opportunity to experience strong growth
• Whole team meets quarterly in our French office for alignment, celebration, and connection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed