Forward Deployed Engineer, MES Solutions

Tulip Interfaces • Somerville, MA

6d • Hybrid

About The Position

This role is based in Somerville, MA- Forward Deployed Engineers spend approximately 50% of their time on-site at customer facilities across North America. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

Requirements

• 8+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with 4+ years in customer-facing or consulting capacities
• Hands-on experience with Operations Technology — MES, ERP, quality, or production systems — including architecture and implementation
• Proven ability to integrate shop-floor systems and devices (PLCs, machine data, production context) in manufacturing environments
• Strong understanding of manufacturing workflows, quality, traceability, and operational constraints; able to walk a shop floor and identify improvement opportunities independently
• Track record of leading complex technical initiatives end-to-end in ambiguous, customer-facing environments
• Willingness to travel up to 50% to customer sites
• BS in Engineering or equivalent experience

Responsibilities

• Partner with plant-level and corporate stakeholders (operators, engineers, IT, quality, operations leadership) to design, build, and deploy Tulip solutions on-site
• Integrate Tulip with shop-floor systems including PLCs, MES, ERP, and quality systems, working with machine data, events, and production context
• Deploy solutions into live production environments with minimal disruption, troubleshooting issues that span software, data, and operational workflows
• Serve as the technical authority during customer deployments, advising on architecture, scalability, security, and reliability in regulated or high-availability environments
• Lead complex implementations end-to-end, communicating clearly with both technical and operations stakeholders
• Document solutions and share learnings across the FDE team and broader Tulip organization
• Represent the voice of the customer to Product and Engineering, influencing roadmap and feature design
• Help generalize customer-specific solutions into reusable product capabilities
• Contribute to internal process development, best practices, and cross-team collaboration

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree