Forward-Deployed Engineer (FDE) - Insurance

NTT DATA Services•Plano, TX

1d•Onsite

About The Position

The Forward Deployed Engineer — AI Products (FDE) deploys, configures, extends, and operationalizes NTT DATA's industry-specific AI platforms — AI for Insurance and AI for Manufacturing — within customer environments. These platforms, powered by the AI Vista Platform, are designed for Service as Software (SaS) — replacing manual, labor-intensive back-office operations with AI-driven agentic workflows that deliver outcomes autonomously, with human oversight where it matters. The platforms provide pre-built specialized agents, domain ontologies, governed workflows, and composable building blocks. The FDE takes these capabilities into production for specific customers — configuring extraction schemas, authoring business rules, registering connectors, assembling workflows, deploying containerized services, and ensuring governed, observable operation. The FDE combines agentic AI engineering expertise with domain understanding, DevOps capability, and customer engagement skills. They manage implementations from discovery through production, and serve as a critical feedback channel — surfacing field insights, reusable patterns, and product improvement opportunities back to the platform product teams.

Requirements

Strong understanding of agentic AI architectures, including multi-agent systems, tool use (MCP — Model Context Protocol), retrieval-augmented generation (RAG), and workflow orchestration patterns.
Proficiency in Python for scripting, automation, agent development, API integration, and data transformation.
Working knowledge of at least one major hyperscaler (AWS, Azure, or GCP), including managed AI/ML services (Bedrock, Azure AI Foundry, Vertex AI), container services, managed databases, blob storage, and identity providers.
Experience with containerized deployments: Docker, Kubernetes, Helm charts, container registries, and CI/CD pipelines for automated deployment.
Familiarity with LLM concepts: prompt engineering, model selection and routing, confidence scoring, token economics, and the distinction between deterministic logic and neural reasoning.
Understanding of document processing pipelines: OCR, structured field extraction, classification, confidence-based routing, and human-in-the-loop review workflows.
Working knowledge of PostgreSQL, REST API design, and event-driven architectures.
Familiarity with observability tooling: OpenTelemetry (traces, metrics, logs), structured logging, and production monitoring dashboards.
Understanding of infrastructure-as-code principles (Terraform or equivalent) and GitOps workflows.
Ability to quickly learn and apply domain context — industry processes, terminology, regulations, document types, data flows, user roles, and success metrics.
Commercial and domain awareness to connect technical configuration decisions with business value, risk reduction, operational efficiency, and compliance requirements.
Understanding of regulated industry requirements: audit trails, data lineage, governance, and compliance reporting.
Strong consulting, stakeholder management, and customer engagement skills — able to build trust with technical teams, business operations, and senior leadership.
Ability to communicate effectively with both domain/business stakeholders and technical teams, adapting the level of detail to the audience.
Ability to work independently, manage ambiguity, and balance business, technical, and operational priorities within customer environments.
Strong product feedback mindset — ability to observe field realities and translate them into actionable, structured product improvement recommendations.
Collaboration and knowledge-sharing orientation — contributing to team capability through documentation, playbooks, and mentoring.
Bachelor's degree in Computer Science, Information Technology, Engineering, Data Science, or a related discipline, or equivalent combination of education and experience.
Typically 6-8 years of experience in software engineering, solution architecture, DevOps, platform engineering, customer engineering, or related technology disciplines.
Experience working directly with enterprise customers in customer-facing, consultative environments.
Experience deploying and operating containerized applications in production — Kubernetes, Helm, CI/CD pipelines, container registries, and infrastructure automation.
Experience with Python in a production context — building APIs, scripting automation, integrating with cloud services, or developing data processing pipelines.
Experience with at least one major cloud platform (AWS, Azure, or GCP) in a hands-on engineering capacity.
Experience implementing, configuring, or extending enterprise platforms or products within customer environments.
Experience delivering technology solutions in one or more of the following domains: insurance (underwriting, claims, policy administration, TPA operations), manufacturing (quality, supply chain, compliance, production operations), or adjacent regulated industries.
Experience translating domain-specific workflows, business rules, and operational constraints into technology solution configurations.
Experience working with AI/ML systems in production — model integration, confidence-based routing, human-in-the-loop workflows, or document processing pipelines.
Experience providing structured field feedback to product or engineering teams, distinguishing between customer-specific needs and reusable platform improvements.
Experience operating independently and solving complex business and technical challenges within ambiguous or evolving environments.

Nice To Haves

Relevant certifications in cloud technologies (AWS Solutions Architect, Azure Developer/Administrator, GCP Professional Cloud Architect), Kubernetes (CKA/CKAD), or AI/ML are highly beneficial.
Domain certifications in insurance (CPCU, AINS, or equivalent) or manufacturing (Six Sigma, APICS, or equivalent) are a plus.

Responsibilities

Partner with customer stakeholders to understand business objectives, operational pain points, and desired outcomes.
Lead discovery and solution planning to translate customer-specific business processes into deployable AI-powered workflows.
Manage the end-to-end implementation lifecycle: discovery, design, configuration, deployment, adoption, and optimization.
Configure the platform for customer-specific use cases — extraction schemas, business rules, confidence thresholds, connectors, and multi-step agentic workflows.
Build custom agents and integrations where customer requirements extend beyond pre-built platform capabilities.
Translate customer standard operating procedures and business rules into executable platform configurations, working alongside domain subject matter experts.
Deploy platform services to customer environments using Helm charts on Kubernetes, managing container registries, deployment pipelines, and environment-specific configuration.
Automate repeatable, auditable deployment pipelines for platform updates and agent image releases.
Configure observability and monitoring infrastructure (OpenTelemetry, dashboards, alerting) for production-grade operation.
Develop and maintain working expertise in one or both platform domains: AI for Insurance (SaS workflows that replace manual underwriting, claims, policy servicing, and TPA back-office operations with AI-driven extraction, classification, decisioning, and document generation) or AI for Manufacturing (SaS workflows that replace manual quality management, supply chain documentation, compliance reporting, and production operations with AI-driven inspection, validation, and reporting).
Apply domain context — industry processes, terminology, regulations, and KPIs — to platform configuration and solution design decisions.
Serve as the primary feedback channel between customer implementations and platform product teams.
Distinguish customer-specific customization needs from reusable platform improvements that benefit all future deployments.
Contribute to reusable implementation assets: deployment playbooks, configuration templates, and integration patterns.