Forward Deployed Engineer II
About The Position
Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes. What You'll Be Doing: This role will be heavily hands-on with coding, including writing and debugging production and integration code in languages such as Python, JavaScript, and SQL as part of customer implementations and internal tooling.
Requirements
- B.S. in Computer Science or a related technical discipline, or equivalent experience
- 3-5+ years of software engineering, systems engineering, or technical product/program management experience
- Strong programming or configuration skills (e.g., JavaScript, SQL) and demonstrated ability to navigate multiple product domains.
- Comfortable interacting with customers, handling technical discovery, and translating business needs into scoped deliverables.
- Proven ability to coordinate across teams, anticipate dependencies or blockers, and escalate risks appropriately.
- Mentor or coach more junior team members; contribute to process improvements and internal knowledge sharing.
Responsibilities
- Lead execution and delivery of complex customer implementations.
- Estimate timelines, identify implementation risks, and adjust plans as needed.
- Implement real-world scenarios — including custom configurations and integrations — adapting the product to fit client systems and workflows.
- Own regular segments of customer-facing calls, UAT (user acceptance testing) feedback, and guiding customers through issue resolution or configuration adjustments.
- Collaborate across functions (Product, Engineering, Customer Success) to coordinate dependencies and communicate impacts of potential changes or customizations.
- Drive internal process improvements and automation to reduce manual efforts and improve delivery efficiency.
- Create and maintain robust documentation (runbooks, best practices, delivery playbooks) and share learnings with junior FDEs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
