Forward Deployed Engineer, Healthcare

Protege

70d

About The Position

Protege is hiring Forward Deployed Engineers to join our healthcare team. This is a hands-on role focused on end-to-end ownership of customer engagements, from initial feasibility through delivery and post-launch support. You'll be part of a team that works at the crossroads of customer needs, healthcare data, and our platform. You’ll partner closely with our healthcare GM, Solutions Leads, and DataLab to navigate customer requirements. Within the team, FDEs take different shapes of engagement. Some work across many healthcare deals and customers, while others are dedicated to specific strategic accounts. Every FDE is meant to build the last-mile work that makes deals successful, surface the patterns that should become product, and continue to develop the technical depth that makes us effective in healthcare. This role is ideal for engineers who want to own customer outcomes. It sits at the center of a vertical that is growing extremely rapidly. You'll be managing customer relationships, technical delivery, and architecture decisions at the same time, across multiple deals at a time. The pace is fast, the ambiguity is real, and when deals are live, availability outside standard hours is part of the job. If this type of environment and growth excites you, there could be a strong fit. If this is not something you are actively looking for, this likely is not the correct role. This role sits at the center of a vertical that is growing extremely rapidly. You'll be managing customer relationships, technical delivery, and architecture decisions at the same time, across multiple deals at a time. The pace is fast, the ambiguity is real, and when deals are live, availability outside standard hours is part of the job. If this type of environment and growth excites you, there could be a strong fit. If this is not something you are actively looking for, this likely is not the correct role.

Requirements

Experience in software engineering, solution architecture, forward deployed engineering, technical implementation, or a similar customer-facing technical role.
Ability to own customer engagements from scoping through delivery and support.
Strong technical execution across custom solutions, integrations, data transformations, and/or applications.
Comfort operating in healthcare data environments, including sensitivity to PHI and regulatory considerations.
Strong customer-facing communication and ability to build trust with technical stakeholders.
Ability to bridge customer needs with product and platform capabilities.
High ownership, adaptability, and comfort operating in ambiguous, fast-moving environments.
Bias toward creating reusable systems, playbooks, tooling, and best practices rather than solving the same problem repeatedly.

Responsibilities

Own healthcare customer engagements end-to-end
Lead customer-facing technical work from initial scoping through implementation, delivery, and post-delivery support.
Become the primary technical partner for assigned healthcare customers.
Build trusted relationships with customer engineering and technical teams.
Manage multiple concurrent healthcare engagements while maintaining delivery quality and customer confidence.
Build custom solutions for complex customer needs
Develop and deploy integrations, data transformations, and applications that solve customer-specific challenges.
Navigate customer technical environments and adapt Protege’s platform capabilities to real-world deployment constraints.
Translate ambiguous customer needs into clear technical plans, delivery milestones, and practical implementation paths.
Bridge customer needs with product and platform capabilities
Identify where customer-specific work points to repeatable product opportunities.
Surface actionable product feedback based on implementation patterns, customer pain points, and delivery blockers.
Partner with product and engineering to turn bespoke solutions into reusable platform capabilities where appropriate.
Operate with strong healthcare data judgment
Handle healthcare data environments with appropriate care, including PHI and regulatory considerations.
Make sound technical decisions in complex, regulated settings.
Communicate clearly with customers and internal teams about tradeoffs, risks, dependencies, and implementation choices.
Create reusable delivery leverage
Contribute playbooks, tooling, templates, and best practices that improve future healthcare deal execution.
Document repeatable patterns and lessons from customer engagements.
Help Protege move faster over time by turning one-off implementation work into reusable delivery assets.