Forward Deployed Engineer (FDE)
About The Position
We are hiring a FDE to help customers successfully deploy, validate, and scale their use of the Synthesized platform. This role sits at the intersection of Product, Engineering, Solutions, and Customer Delivery. You'll be responsible for helping customers implement our products, troubleshooting technical challenges, leading Proof of Concepts (PoCs) and Proof of Value (PoVs), and ensuring our releases are validated against real-world customer environments before they reach production. You'll work closely with Product, Engineering, and Solutions teams to bridge the gap between what we build, what we sell, and what our customers need to succeed. This is a highly hands-on role with significant ownership and visibility across the business.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Technical Consulting, Implementation Engineering, Support Engineering, or similar
- Strong troubleshooting and problem-solving skills
- Comfortable working directly with enterprise customers
- Experience supporting software deployments, integrations, or technical implementations
- Able to communicate effectively with both technical and non-technical stakeholders
- Comfortable operating with ambiguity and taking ownership of outcomes
- Highly organised with strong attention to detail
Nice To Haves
- Experience within Software Engineering, QA, Test Automation, or Test Data Management
- Experience supporting enterprise software products
- Exposure to regulated industries such as Financial Services
- Familiarity with cloud infrastructure and modern software delivery practices
Responsibilities
- Act as a trusted technical partner during onboarding, implementation, and adoption
- Troubleshoot customer issues and own technical resolution from investigation through to completion
- Work directly with customers to understand technical requirements and deployment challenges
- Improve customer outcomes by reducing time to value and accelerating successful implementations
- Lead technical PoCs and PoVs from setup through successful completion
- Configure environments, datasets, and workflows to demonstrate product value
- Partner with Solutions and Sales teams to support deal progression
- Ensure technical success criteria are clearly defined and achieved
- Build and maintain representative customer environments
- Validate releases against real-world customer use cases before deployment
- Identify issues early and provide actionable feedback to Product and Engineering teams
- Improve confidence and quality in the release process
- Capture customer feedback and product insights for Product and Engineering teams
- Help create scalable implementation, support, and validation processes
- Contribute to technical documentation, playbooks, and knowledge sharing
- Support the evolution of our post-sales function as the business grows
Benefits
- Competitive salary & meaningful equity
- 25 days annual leave + celebration days + your birthday off
- Work From Anywhere – up to 1 month per year
- Hybrid working – a mix of home and our London offices
- Learning & development budget
- Private medical, dental & vision cover
- Regular team socials & offsites
- A collaborative, ambitious, and supportive team
- Generous family leave policies
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
