Fortellis Integration Consultant (BPC) - Remote Opportunity

CDK Global • Austin, TX

8d • Remote

About The Position

The Fortellis Integration Consultant (Business Process Consultant) manages and delivers initial CDK software implementation, application and business-process consulting, and training, both remotely and on site. The role supports Independent Software Vendors (ISVs) through API integration certification and works with internal teams and customers to assess, test, troubleshoot, and support integrations. The position is remote, with the option to work from CDK’s Austin, Texas, or Hoffman Estates, Illinois, office as desired or needed, and may require travel for internal meetings.

Requirements

• At least 5 years of experience working with software requirements, troubleshooting software issues, and testing software to ensure it meets requirements.
• At least 5 years of experience working with and/or supporting CDK applications such as CRM, F&I, Accounting, Parts, and Service.
• Ability to consult with client staff at all levels.
• Ability to work independently with little supervision in a fast-paced environment.
• Excellent troubleshooting skills.
• Strong communication skills for a customer-facing position.
• Strong organizational skills and ability to manage multiple concurrent projects.
• Understanding of business environments and associated processes, and ability to communicate about them effectively to a technical audience.
• Ability to manage the expectations of customers, Product/Program/Project Managers, developers, and QA Engineers.
• Proficiency with Microsoft Office products.
• Ability to work remotely with clients.
• Must be legally authorized to work in the United States without current or future employment-based visa sponsorship.

Nice To Haves

• Proficiency in working with English query language and DMS operating system.
• Experience in the automotive industry and automotive dealership management.

Responsibilities

• Provide technical consulting to Independent Software Vendors and manage their progress through the API integration certification process.
• Work with multiple vendors simultaneously at different stages of certification.
• Coordinate with Account Management teams to provide client progress updates and facilitate opportunities for consulting and other CDK products.
• Coordinate with Data & Fortellis Sales Engineers to provide technical integration assessments for third-party vendor applications.
• Provide technical support to the Data & Fortellis R&D team and certify Data & Fortellis products before their release for ISV use.
• Troubleshoot product-development and production-support application integration issues as needed.
• Serve as the Tier 3 escalation point for production-support issues escalated by Data & Fortellis Support.
• Coordinate and manage customer simulation testing of DMS applications and API changes with integrating ISVs.
• Acquire and maintain in-depth knowledge of integrated CDK applications.
• Contribute to continuous improvement of organizational processes, including identifying and documenting standards and best practices for the Data & Fortellis program.
• Travel for internal meetings as required.

Benefits

• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401(k) matching program.
• Tuition reimbursement.
• Annual performance bonus and/or other applicable incentive compensation plans may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed