Fortellis Integration Consultant (BPC) - Remote Opportunity

CDK Global • Hoffman Estates, IL

10d • $65,000 - $85,000 • Remote

About The Position

The Business Process Consultant manages and executes the initial delivery of CDK software, applications, and business-process consulting and training, both onsite and remotely. In the Fortellis integration role, the consultant provides technical consulting to Independent Software Vendors (ISVs) and manages their progress through API integration certification. The position works across vendor integrations, CDK teams, and customers, and serves as a Tier 3 escalation point for production support issues escalated by Data & Fortellis Support. The role is remote, with flexibility to work from the Austin, Texas, or Hoffman Estates, Illinois, office as desired or needed, and requires openness to travel for internal meetings as required.

The consultant supports integration assessments, testing, certification, troubleshooting, and production support for CDK applications and APIs. They coordinate with Account Management, Data & Fortellis Sales Engineers, R&D, and integrating ISVs; maintain in-depth knowledge of integrated CDK applications; and contribute to improvements in organizational processes, standards, and best practices. Applicants must be legally authorized to work in the United States without current or future employment-based visa sponsorship.

Requirements

• At least 5 years of experience working with software requirements, troubleshooting software issues, and testing software to ensure it meets requirements.
• At least 5 years of experience working with and/or supporting CDK applications such as CRM, F&I, Accounting, Parts, and Service.
• Must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

Nice To Haves

• Proficiency in working with ENGLISH query language and DMS operating system.
• Preferred experience in the automotive industry and automotive dealership management.
• Ability to consult with client staff at all levels.
• Ability to work independently with little supervision in a fast-paced environment.
• Excellent troubleshooting skills.
• Strong communication skills for a customer-facing position.
• Strong organizational skills and ability to manage multiple concurrent projects.
• Understanding of business environments and associated processes, and ability to communicate about them effectively to a technical audience.
• Ability to manage the expectations of Customers, Product/Program/Project Managers, Developers, and QA Engineers.
• Proficiency with MS Office products.
• Ability to work remotely with clients.

Responsibilities

• Provide technical consulting to Independent Software Vendors (ISVs) and manage vendors as they progress through the API integration certification process, including working with multiple vendors at different stages simultaneously.
• Liaise with Account Management teams to provide client progress updates and facilitate sales opportunities for consulting and other CDK products.
• Coordinate with Data & Fortellis Sales Engineers to provide technical integration assessments for third-party vendor applications.
• Provide technical support to the Data & Fortellis R&D team and certify Data & Fortellis products before release for use by ISVs.
• Troubleshoot product development and production-support application integration issues as needed.
• Serve as the Tier 3 escalation point for production-support issues escalated by Data & Fortellis Support.
• Coordinate and manage customer simulation testing of DMS applications and API changes with integrating ISVs.
• Acquire and maintain in-depth knowledge of integrated CDK applications.
• Contribute to continuous improvement of organizational processes, including identifying and documenting standards and best practices related to the Data & Fortellis program.
• Travel for internal meetings as required.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement
• Annual performance bonus may be included in the total compensation package.
• Other applicable incentive compensation plans may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed