Formulation Account Manager
About The Position
Blanka is seeking a detail-obsessed, relationship-driven Formulation Account Manager to manage the entire process for clients developing custom formulation SKUs. This hybrid role combines account management, sales, and project management. The ideal candidate will guide clients through briefing, R&D, sampling, revisions, approvals, and packaging, ensuring timelines, expectations, and communication are managed effectively. This client-facing position requires exceptional organization, proactivity, and the ability to discuss chemistry with both clients and the formulation team.
Requirements
- 3+ years in project management, account management, or client success, ideally in a product development or manufacturing environment.
- Experience with or strong working knowledge of cosmetic chemistry, formulation development, or a related scientific field.
- Track record of managing multiple concurrent projects with competing deadlines.
- Strong written and verbal communication skills, comfortable leading client conversations.
- Experience with project management or CRM tools (HubSpot experience a plus).
- Extreme attention to detail.
- Hyper organization and ability to manage multiple projects and deadlines.
- Proactive, clear, and professional communication, especially when delivering difficult news or managing timeline shifts.
- Ability to wear both an account management and project management hat.
- Ability to build trust easily and manage client expectations without over-promising.
- Calm under pressure and ability to juggle competing priorities without losing quality.
Nice To Haves
- Experience with HubSpot.
Responsibilities
- Manage the end-to-end custom formulation process for multiple clients, ensuring projects stay on schedule and stakeholders are informed.
- Serve as the primary point of contact for clients throughout the development process, providing proactive updates.
- Translate client goals and feedback into clear briefs for formulation and R&D teams, and communicate technical formulation details back to clients.
- Build and maintain project timelines for multiple concurrent SKUs, identify risks, and manage shifting priorities.
- Coordinate sample rounds, track client feedback, and manage revision cycles for formula approval.
- Identify opportunities for account expansion, such as additional SKUs or new product categories, and apply a sales mindset to client conversations.
- Maintain detailed records of specifications, approvals, and version history for all formulations.
- Help refine internal processes as the team scales.
- Collaborate with Formulation, Operations, and Sales teams to ensure smooth and timely custom project launches.
Benefits
- Competitive base salary, commensurate with experience.
- Extended benefits package including full health, dental, and vision coverage.
- Stock options.
- Remote work friendly (Work from anywhere in Canada).
- Access to product perks and discounts on high-end beauty and wellness products.
- Flexible vacation policy.
- Opportunity to learn and grow with a diverse team.
- Chance to join an innovative startup with potential for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
