DSHS FTAA Forms & Records Analyst 1
About The Position
We are looking for a full-time Background Check Specialist to provide intake and technical support. The Background Check Central Unit conducts more than 330,000 background checks each year for DSHS programs and authorized service providers who serve Washington’s vulnerable adults, juveniles, and children. In this role, you will provide technical assistance to customers using our online Background Check System (BCS), including support with activating accounts, logging in, submitting background checks, and adding additional users. This position is currently eligible for telework and requires working in the office at least two days per week. Telework eligibility and in-office requirements may change based on business needs.
Requirements
- Ability to work effectively under frequent deadlines and changing priorities in a high-volume, production-focused environment.
- Experience reviewing forms, records, or other documents for completeness and accuracy.
- Accurate keyboarding skills and proficiency using Microsoft Office applications, including Word, Excel, and Outlook.
- Experience communicating technical information clearly and concisely, both verbally and in writing.
- Experience accurately entering, retrieving, and maintaining information in a complex database or other data system.
- Ability to pass a name and date of birth background check.
- Must successfully pass a proficiency test demonstrating a minimum typing speed of 40 words per minute (WPM), excluding errors.
Responsibilities
- Provide customer support by phone and email, applying background check procedures, laws, rules, and standards to answer questions and resolve issues.
- Assist authorized users with activating accounts, logging in, and accessing the Background Check System.
- Guide users through the Background Check System, including navigating the system and submitting background checks.
- Explain background check requirements and procedures, and refer customers to appropriate resources or staff when additional assistance is needed.
- Guide customers to online help resources and provide assistance with locating and using available tools.
- Scan and upload additional background check information and court documents into the Background Check System.
- Prepare and mail applicant result letters, requests for additional information, and records request materials.
Benefits
- Full-time employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
