Forms and Records Analyst (FRA3)

State of Washington•Thurston County – Olympia, WA

About The Position

The Department of Licensing (DOL) is seeking a detail-oriented professional to join their Records and Disclosure team as a Forms and Records Analyst. This role is crucial for designing forms for internal and external customers to expand services at DOL. The Records and Disclosure Unit (RAD) supports DOL’s goal of safer data by balancing the public’s right to access government records and the expectation of privacy for the people served. DOL is a public-facing agency and the second largest revenue-generating agency in Washington State, interacting with over 6 million residents and collecting nearly $3 billion in taxes and fees annually. This position is ideal for someone who enjoys detailed analysis, form design, critical thinking, and supporting a dynamic team.

Requirements

Six (6) years of relevant experience in concepts of form design and form requirements to include technical writing or professional document creation.
Three (3) years of experience using computer applications to create, compose, and edit written and illustrated materials, correspondence, reports, and spreadsheets.
Three (3) years of experience creating, composing, formatting, proofreading, and editing professional documents or forms applying plain language principles and clear communication guidelines.
Two (2) years of experience applying accessibility best practices for communication, content, or form development, such as clear labeling, keyboard navigation, color contrast, error messages, and screen reader compatibility.
Two (2) years of experience working with front end web coding languages to include JavaScript, Cascading Style Sheets (CSS) and HTML.
One (1) year of experience utilizing the Form Design developer option within Microsoft Word.
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
The ability to promote and support a respectful, equitable, and inclusive workplace for all employees.
The ability to promote and support respectful, equitable, and inclusive delivery of services to customers.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Up to four (4) years of relevant education may substitute year for year for experience. Associate’s degree = 2 years | Bachelor’s degree = 4 years.

Nice To Haves

Three (3) years of experience with the Adobe Creative Cloud Suite to include InDesign, Acrobat Pro, Photoshop, and Illustrator.
Two (2) years of experience using a web-based form creator such as FormSite or Cognito.
Six (6) months of experience in Web Content Management Software such as WordPress.
Six (6) months of experience facilitating in different settings while creating an inclusive and productive environment.

Responsibilities

Review and maintain agency forms to ensure they meet accessibility, plain language, branding, and legal requirements.
Coordinate the development, approval, publication, and ongoing maintenance of agency forms and related communications.
Provide consultation and guidance to staff on forms management, accessibility, and compliance standards.
Develop and maintain forms standards, guidance, documentation, and reference materials.
Identify opportunities to improve forms, business processes, and customer communications.
Oversee translation services and multilingual forms to support equitable access to agency services.
Partner with internal stakeholders and vendors to deliver consistent, accurate, and customer-focused forms and communications.