Foreperson

ACCO Engineered Systems•Commerce, CA

1d•Onsite

About The Position

This position is directly responsible for leading a group of service technicians in a specific geographic area. The Foreperson acts as the technical backup for both the route mechanic and Service Sales Personnel on accounts within this geographic area. On repair, replacement, or installation jobs performed by Service Department personnel, this individual acts as a job Foreman, responsible for completing the work on time and protecting the Company’s financial interest. This position is responsible for monitoring jobsite conditions to ensure safe working procedures are always employed. The Foreperson supervises Journeyperson, Apprentices, and Trainees.

Requirements

High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in Plumbing, or similar trade or technical program completion
7+ years of experience in Plumbing mechanical service and repair
2+ years of Journeyman experience with Plumbing mechanical service and repair
Good written and oral communication skills
Strong technical and troubleshooting skills
Strong track record of successfully interacting with customers
Ability to utilize a personal computer
Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time
Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards

Nice To Haves

Ability to climb up and down ladders as needed

Responsibilities

Requires 2 to 6 technicians as direct reports
Answer technical questions from field technicians and Service Sales personnel
Balance workloads in the area’s routes to keep appropriate skill levels on jobs as needed
Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
Assist Dispatch in meeting the Company’s response time promise to customers
Assists with job scheduling for service calls, maintenance, and repairs
Executes QA/QC protocol
Responsible for assuring technicians are following safety protocol
Communicates project expectations, requirements and due dates with field technicians
Coordinates and communicates effectively with different departments within ACCO
Keeps the Area Supervisor informed on the day’s activities and events
Adhere to and promote ACCO company policies and procedures
Instill a culture of accountability, integrity, ethics, and respect within the department
Other tasks and duties as assigned by supervisor and/or upper management