Forensics Operations Specialist

Disco•Austin, TX

About The Position

The Forensics Operations Specialist is a key client liaison responsible for ensuring effective execution and completion of each case related to collection and forensic services. They bridge the communication and coordination gap between the sales, project management, and client success departments on behalf of the forensics department. This role involves managing the client experience with the forensics lab, scheduling and hosting scoping calls, and collaborating with various internal teams and external clients. The specialist will also be responsible for documentation and quality control, providing status updates, and collecting client feedback to enhance service delivery. Additionally, they will act as backup to the Forensics Operations Manager.

Requirements

3+ years of forensic or eDiscovery experience at a law firm, in-house legal department, or service provider
Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness.
Knowledge of basic industry-standard forensic collection workflows.
Familiarity with data collection and processing software, such as DISCO, LAW, Cellebrite, Relativity Processing, Nuix, X1, EnCase, FTK, FEX, or others.
Ability to manage multiple fast-paced projects simultaneously.
Strong problem-solving and analytical thinking skills.
Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Nice To Haves

Experience working at a consulting firm.
Experience providing consultative solutions in eDiscovery or forensics
Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups.

Responsibilities

Serves as the primary point of contact to manage the client experience with the forensics lab.
Schedules and hosts scoping calls with external clients to understand the case background, objectives, and deadlines.
Collaborates with the Forensics Operations Manager or Forensics Director for scoping calls that require higher levels of consultation.
Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members.
Performs tracking and documentation quality control checks for forensic tickets.
Provides timely status updates for all forensics projects.
Collects client feedback to enhance the client experience.
Acts as backup to the Forensics Operations Manager.