Foreign Exchange Investigation Specialist - Operations

U.S. Bank • Atlanta, GA

3d • Hybrid

About The Position

Make an Impact in Global Payments. Keep Money Moving Across the World. Solve Complex Challenges. Drive Meaningful Results. Are you energized by solving complex payment challenges and collaborating with teams across the globe? Join U.S. Bank as a Foreign Exchange Investigation Specialist and play a critical role in ensuring the seamless movement of international payments through one of the world's most interconnected financial networks. In this high-impact role, you'll be at the center of global payment operations, partnering with correspondent banks, business partners, and internal stakeholders to investigate and resolve payment exceptions, mitigate risk, and deliver exceptional client experiences. If you're passionate about international banking, SWIFT messaging, and finding solutions where others see roadblocks, this is an opportunity to build your expertise while making a measurable impact every day.

Requirements

• High school diploma or equivalent
• Three or more years of relevant work experience
• Strong knowledge of international banking products, services, and operational processes.
• Extensive experience with SWIFT payment messages, including MT103, MT202, MT199, MT299, and MT210.
• Experience investigating cross-border or correspondent banking payment exceptions.
• Strong understanding of SWIFT standards and global payment settlement practices.
• Demonstrated success reducing operational losses and improving process efficiency.
• Excellent analytical, organizational, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills with the ability to collaborate across multiple teams.
• Ability to assess complex situations, anticipate outcomes, and exercise sound judgment.
• Proficiency with Microsoft Office and other business applications.
• Bachelor's degree or business, technical, trade, or international banking certification preferred.

Responsibilities

• Investigate and resolve Nostro account breaks, beneficiary claims, payment returns, non-receipts, and settlement discrepancies.
• Create and approve SWIFT messages to repair, correct, and re-effect payment transactions.
• Partner with internal and external stakeholders to deliver timely, accurate payment resolutions.
• Analyze trends, identify root causes, and recommend solutions that improve operational performance.
• Support initiatives that enhance controls, streamline processes, and elevate the client experience.
• Manage inquiries and investigations through shared and personal team workflows.
• Contribute to a culture of operational excellence and continuous improvement.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED