Ford Service Advisor

Mike Reichenbach Ford•Florence, SC

9h•Onsite

About The Position

Mike Reichenbach Ford is seeking a motivated and customer-oriented Ford Service Advisor to join our expanding team in Florence, SC. If you excel in a dynamic, fast-paced environment, enjoy assisting customers, and are passionate about the automotive industry, we would love to hear from you. In this role, you will serve as a vital connection between our customers and the service department by delivering exceptional customer service, clearly communicating repair and maintenance needs, and ensuring a seamless and satisfying service experience from beginning to end.

Requirements

Ability to stand for extended periods and lift up to 50 pounds
High school diploma or equivalent required
Valid driver’s license with a clean driving record
Ability to successfully pass a background check and drug screening

Nice To Haves

Previous experience in dealership or automotive service settings is preferred
Experience at a Ford dealership is an advantage
Exceptional communication and customer service skills
Ability to thrive in a fast-paced environment
Positive, energetic, and professional demeanor
Basic proficiency with computers and technology
Willingness to learn new software programs and service procedures
Strong multitasking abilities and excellent organizational skills
At least one year of service department experience is preferred

Responsibilities

Promptly and professionally greet customers upon arrival
Listen attentively to customer concerns and accurately document vehicle symptoms
Gather precise customer and vehicle information
Advise customers on recommended maintenance based on vehicle age, mileage, and history
Prepare detailed and accurate estimates for labor and parts
Schedule service appointments and establish appropriate follow-up timelines
Monitor repair progress and provide customers with regular updates
Coordinate the use of loaner vehicles when necessary
Review completed repairs and thoroughly explain final invoices and charges to customers
Ensure complete customer satisfaction throughout the entire service process