Ford Diagnostic Service Platform (FDSP) Business Owner

Ford • Allen Park, MI

2d • Hybrid

About The Position

The Ford Diagnostic Service Platform (FDSP) Business Owner is a critical role within the Service Systems and Architecture team. Reporting to the Service Systems and Architecture Supervisor, this individual acts as the primary gatekeeper and strategic lead for the FDSP ecosystem. The mission of this role is to bridge the gap between business requirements and technical execution. You will oversee the development and production deployment processes, ensure data integrity, and manage application support. By navigating the intersection of Service Engineering and Ford IT, you will ensure that the platform remains robust, compliant, and aligned with the needs of our global service technicians and diagnostic products.

Requirements

• Bachelor's degree
• 5+ years of experience in vehicle information and servicing.
• 3+ years of experience managing technical projects, release sign-off processes, and cross-functional timelines.
• 2+ years of experience working with JIRA and Agile development frameworks.

Nice To Haves

• Bachelor of Science or Engineering in Computer Science (CS), Software Engineering (SE), Electrical Engineering (EE), or Mechanical Engineering (ME), or a related technical field.
• Experience in Service Engineering and Operations (SEO)
• Strong background in requirement gathering and translating business needs into technical specifications.
• Familiarity with Ford IT processes (IT-Connect, Application Policy Services).
• Understanding of API structures and data management workflows.
• Experience with release management and production environment sign-off.
• Vehicle Protocols: Knowledge of vehicle communication protocols such as CAN, UDS, and DoIP.
• Domain Expertise: Familiarity with automotive diagnostic tools or service engineering environments.
• Stakeholder Management: Ability to collaborate effectively with both engineering teams and IT departments.
• Strategic Planning: Experience in budget planning and demand forecasting for large-scale applications.
• Problem Solving: A proactive approach to resolving field concerns and optimizing system performance.

Responsibilities

• Oversee and approve the production deployment of code and job schedule changes, ensuring strict adherence to established business processes.
• Review, validate on-vehicle and approve API updates, data refresh requests, and application changes through IT-Connect and Application Policy Services.
• Manage application access requests to ensure security and compliance.
• Serve as the primary lead for the product backlog.
• Prioritize workflows and user stories following established Agile planning methodologies and JIRA-based project management.
• Act as a Business Analyst to gather, refine, and translate complex requirements from stakeholders into actionable development tasks.
• Partner closely with Ford IT to support budget planning, including consumption and demand forecasting.
• Uphold Service Level Objectives (SLOs) and support business continuity by reviewing disaster recovery test procedures and results.
• Act as a point of escalation for field concerns.
• Identify and resolve issues related to upstream/downstream applications and missing content, ensuring the platform consistently meets the high standards of Service Engineering and Operations (SEO).

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level