Foodservice Sales Coordinator

Joy Baking Group•Hermitage, PA

2d•Onsite

About The Position

The Food Service Sales Coordinator will provide direct support to a geographical region of the country comprised of our customers and brokers and share deduction and rebate management responsibilities. This role involves communicating and maintaining program details with external customers/brokers, coordinating activities cross-functionally with internal departments, and serving as a central point for logistics, order entry, production planning, and invoicing. The coordinator will also assist in maintaining the product portfolio on the Foodservice Sales database and customer portals, research and maintain accurate electronic records on customer deductions, and collaborate with internal and external customers to resolve deduction issues or collect paybacks. Additionally, the role requires addressing customer order issues related to pricing, quantities, and date changes, and completing special projects as assigned. Essential functions include effective communication, advanced analytical and problem-solving skills, calculating and processing rebate and marketing-related payments, coordinating and processing deductions, leading repayment requests, and professionally interacting with customers. The position requires strong organizational skills, the ability to work under pressure, manage multiple projects, and work both independently and as part of a team. It involves extensive computer systems/software operation and regular use of office equipment. The work is primarily sedentary with substantial hand and wrist movements, and requires visual acuity for data analysis, transcription, and reading.

Requirements

Must be able to speak, listen, and effectively communicate with team members and actively participate in team/department meetings and initiatives
Advanced analytical and problem-solving skills
Math and analytical skills necessary
Must be detailed oriented with strong organizational skills and the ability to work well under pressure
Ability to effectively manage multiple projects while still hitting deadlines
Expertise in working professionally with customers, sales reps, and internal departments
Must be able to work independently as well as part of a team
Must be a self-starter with good work habits and attendance
Involves extensive computer systems/software operation and regular use of office equipment
Requires the visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading
4-year college degree strongly preferred
Proven experience in a sales-related field
Must be proficient with PowerPoint, Excel, Word, etc.

Responsibilities

Communicate, maintain, and administer program details with assigned external customers/brokers
Coordinate various activities by working cross-functionally with internal departments
Serve as the hub for logistics, order entry, production planning, invoicing, and other internal departments
Assist in maintaining product portfolio on Foodservice Sales database and customer portals
Research and maintain accurate electronic records on customer deductions and related communications
Collaborate with internal and external customers to resolve deductions or collect a payback
Address/resolve customer order issues pertaining to (pricing, quantities, date changes, etc.)
Complete special projects as assigned
Attend essential training meetings and develop an understanding of all company systems and products
Calculate, manage, and process rebate and marketing-related payments
Coordinate, analyze, and process deductions in coordination with peers and sales staff
Lead repayment requests and track progress
Professionally address verbal and written interactions with customers