FSQA Manager

Compass Group•Mountain View, CA

3d•Onsite

About The Position

The Food, Workplace Safety & Quality Assurance Manager is responsible for overseeing the day-to-day implementation and management of the company’s food and workplace safety, quality assurance, and regulatory compliance programs. These responsibilities include allergen control, food defense, injury prevention, chemical control, traceability, non-conformance procedures, and compliance with government, OSHA, and client requirements. This position works cross-functionally with operations, production, and utility teams to ensure adherence to occupational health and food safety protocols, quality standards, and continuous improvement goals.

Requirements

Bachelor’s degree in Food Science, Microbiology, Biological Sciences preferred.
CP-FS credential or ability to earn and maintain it.
HACCP certified and PCQI Certification preferred.
Advanced proficiency in Google Suite; basic computer skills and knowledge.
Bilingual (English/Spanish) preferred.
Ability to accept instructions and task assignments while staying organized.
Strong written and oral communication skills with the ability to clearly present information to diverse audiences and engage with a wide range of stakeholders.
Collaborative mindset, able to work independently or in a team, adapting to changing organizational and operational needs.
Strong critical thinking, problem-solving, and analytical skills, with the ability to analyze data, identify trends, and drive solutions for continuous improvement.
ServSafe certification or equivalent.
OSHA certification preferred.

Nice To Haves

Bachelor’s degree in Food Science, Microbiology, Biological Sciences
CP-FS credential
HACCP certified
PCQI Certification
Bilingual (English/Spanish)
OSHA certification

Responsibilities

Cultivate team expertise and professional growth, guiding staff toward comprehensive adherence to Compass, regulatory, and third-party safety standards while collaborating with culinary and administrative leadership.
Develop team activities and perform active managerial support.
Establish common standards, conduct risk based site visits, analyze trends across locations, verify corrective actions, consult and provide reports to operational leadership.
Direct the advancement and execution of the CPU Food Safety Plan, GMPs, and sanitation protocols, providing rigorous oversight of pest control and facility hygiene verification tasks.
Execute internal audits and hazard assessments to ensure timely mitigation of risks across the production lifecycle, from intake and storage to thermal processing, transport, and documentation.
Establish and manage robust quality management systems, ensuring all operational activities remain in strict alignment with established food safety and quality assurance frameworks.
Maintain compliance with Regulatory Agencies and client requirements for the facility.
Act as a contact for regulators and Third Party Auditors, responding to concerns and ensuring prompt resolution of non-conformances.
Manage duties related to on time reporting and providing time of completion of task and corrective actions.
Actively engage and track critical violations, CAPA Temperature compliance and act as person in charge for assigned tasks.
Provide cushing and training to people in designated area.
Alignment with Food Safety Compliance standards per Compass and regulatory.
Corrective actions for regulatory inspection and Third Party Audit violations.
Model and reinforce Food Program Safety culture.
Support operations with workplace safety assessments and feedback.
Monitor associate behaviors and reinforce proper use of PPE as a preventative measure.
Support and lead investigations for foodborne illness complaints, allergen incidents, mislabeling, foreign objects/quality, and Associate injuries to determine Root Causes.
Use CAPA to prevent occurrences and drive improvement.
Deliver written conclusions and recommendations to Operations and the Client.
Track trends and results, reporting out to Compass leadership.
Contribute to the management of key programs such as may be required, including but not limited to compliance tracking, internal audits, training in person and classroom, and record keeping.
Collaborate with contracted pest management services, ensuring corrective actions are implemented as needed.
Ensure the ongoing validation, trend analysis, and verification of required programs, such as TPHC and other variance approved processes.
Perform and track internal audits and assessments, reporting out trends.
Co-lead training programs, ensuring employees are properly trained on food safety and quality assurance practices.
Support Learning and Development department as needed for the broader program.
ServSafe instructor credential will be attained.
Support various Champions groups to educate and enable operators in safety practices.
Track and report Key Performance Indicators for food safety and quality to ensure alignment with corporate goals and objectives.
Initiate and manage continuous improvement projects, addressing areas for improvement in food safety and quality management systems.
Participate in and lead food safety/quality meetings, fostering collaboration across teams with a focus on solutions, continuous improvement, and proactive problem-solving.
Ensure that product specifications and standards set by R&D and customers are met, addressing any deviations in a timely manner.
Escalate and investigate product quality concerns.
Support the Vendor Relations team with rapid response to external vendor recalls.