Food Unit Lead (Full Time)

Compass Group • Worcester, MA

1d • Onsite

About The Position

The Food Unit Lead coordinates the activities of food-service employees and helps create an enjoyable dining experience for customers, staff, and visitors. The role oversees and participates in food and beverage preparation and service, supports menu planning, and helps ensure meals are served efficiently and in accordance with company standards for presentation, sanitation, safety, and portion control.

The Food Unit Lead also assigns and coordinates work, trains employees, prepares schedules, and helps select and orient staff. Additional duties include responding to customer complaints, completing operational reports, handling cash, ordering supplies, and overseeing facility sanitation and safety. The position is based at Worcester Polytechnic Institute in Worcester, Massachusetts. The stated schedule is Monday through Friday, 3:00 p.m. to 11:00 p.m.; open availability is preferred, and schedule details may be discussed during the interview. Periods of unpaid temporary layoff may occur when educational-facility food-service needs decline or cease during breaks; depending on business needs, work may be required year-round, potentially at another location during break periods.

Requirements

• At least 1 year of food-service supervisory experience.
• Must be able to perform the essential functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

• Open availability is preferred.

Responsibilities

• Provide quality customer service and one-on-one attention to detail.
• Oversee and participate in food and beverage preparation and service in accordance with company standards for presentation, sanitation, safety, and portion control.
• Help plan menus.
• Ensure timely, efficient meal service and supervise meal service.
• Respond to customer complaints in person and by email.
• Train employees and assign and coordinate their work to promote efficiency and excellence in food and service.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Complete required daily, weekly, and monthly reports, including inventory, cash, production, payroll, and timekeeping records.
• Handle cash according to the Food Accounting Manual, including deposits, petty cash, and change funds.
• Order food and other necessary supplies from approved sources or purveyors.
• Direct and participate in facility and employee sanitation and safety in accordance with company standards and government regulations.
• Develop sanitation schedules and ensure employees clean the kitchen and dining area and wash kitchen utensils and equipment as scheduled.
• Issue written and oral instructions.
• Help select and orient employees and oversee staff training in areas of responsibility.
• Perform other duties as assigned.

Benefits

• Opportunities for training and development
• Retirement plan
• Associate shopping program
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance
• Voluntary benefits, including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and a choice auto and home program
• Medical insurance for full-time positions
• Dental insurance for full-time positions
• Vision insurance for full-time positions
• Life and AD&D insurance for full-time positions
• Disability insurance for full-time positions
• Commuter benefits for full-time positions
• Employee assistance program for full-time positions
• Flexible spending accounts for full-time positions
• Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
• Instapay through the One @Work app

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed