Food Services Worker - University Catering

University of Oklahoma•Norman, OK

10d•Onsite

About The Position

Performs food service, sanitation, and kitchen maintenance. Serves food with proper portion control and knowledge of menu items. Greets and takes customer orders, remembers special requests, and delivers food in a timely manner. Loads, carries, and transports hot or cold food items or containers to customers, serving lines, designated floors, or dining tables safely, efficiently, and timely. Assists with special events across the University and across campuses that may include breakfast, luncheons, dinners, catering needs, student organizational special requests, and day-to-day events. Will often transport food items from the production environment to other campus/community locations. Prepares spaces for catering functions, including setting up serving lines with all necessary display items and utensils. Aids cooks in preparing meals and plating food as requested by the chef or other supervising employee. Serves and packs warm foods to clients effectively and in strict accordance with their orders. Cleans pots, pans, and any other dishes in the kitchen as needed, adhering to safety and sanitation standards at all times. Assists with cleaning the restaurant and dining area by picking up trash, clearing and washing plates and dishes, and wiping down tables as needed. Ensures food, drinks, and other items are displayed professionally while maintaining food safety standards. Properly and safely measures, weighs, and combines ingredients for quantity preparation of simple menu items. Adheres to food safety standards at all times, ensuring all food is free of contaminants and pathogens that might make customers sick. Provides routine information about meals, various restaurants within Housing and Food Services, and other relevant facts to customers. Leads and/or actively participates in customer service improvement initiatives and suggests new dishes, menus, and/or methods that lead to better service. Acts on and/or acknowledges any complaint. Brings any issue or concern to a supervisor or HR's attention. Follows up on requests with a sense of urgency. Maintains professional behavior and composure in difficult interpersonal situations. Communicates with co-workers and others in a calm, considerate manner. Always respectful and courteous. Provides efficient, friendly, and informative service following established customer service standards and departmental core purpose/core values. Takes initiative during slower times to stock items or perform other tasks assigned by the supervisor or front-end manager. Ensures exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, buffets, plated service, and replenishing product and supplies in compliance with event standards. Ensures that events are properly equipped and executed by transporting, pulling, setting up, breaking down, and returning equipment to designated storages in compliance with event standards and instructions. Performs side work by helping to provide a safe and clean work environment. Cleans, organizes, and restocks equipment/product returning from catering events. During times of scaled-back service hours, or in the best interest of Food Services, an employee may be required to work a food line, work in the storeroom, cook, or be a cashier, possibly in another campus unit. At any point, based on business needs, will complete other duties as assigned.

Requirements

High School Diploma or GED
Food Handlers card required within 30 days of employment.
Hepatitis A vaccine required if hired, or annual testing at employee's expense.
Considered essential employee and will be required to work if needed during campus closures or inclement weather.
Hiring contingent upon a Background Check.
Hiring contingent upon Post Offer Employment Testing (POET).

Responsibilities

Performs food service, sanitation, and kitchen maintenance.
Serves food with proper portion control and knowledge of menu items.
Greets and takes customer orders, remembers special requests, and delivers food in a timely manner.
Loads, carries, and transports hot or cold food items or containers to customers, serving lines, designated floors, or dining tables safely, efficiently, and timely.
Assists with special events across the University and across campuses.
Prepares spaces for catering functions, including setting up serving lines.
Aids cooks in preparing meals and plating food.
Serves and packs warm foods to clients.
Cleans pots, pans, and any other dishes in the kitchen as needed, adhering to safety and sanitation standards.
Assists with cleaning the restaurant and dining area.
Ensures food, drinks, and other items are displayed professionally while maintaining food safety standards.
Properly and safely measures, weighs, and combines ingredients for quantity preparation of simple menu items.
Adheres to food safety standards at all times.
Provides routine information about meals and other relevant facts to customers.
Leads and/or actively participates in customer service improvement initiatives and suggests new dishes, menus, and/or methods.
Acts on and/or acknowledges any complaint.
Brings any issue or concern to a supervisor or HR's attention.
Follows up on requests with a sense of urgency.
Maintains professional behavior and composure in difficult interpersonal situations.
Communicates with co-workers and others in a calm, considerate manner.
Provides efficient, friendly, and informative service following established customer service standards.
Takes initiative during slower times to stock items or perform other tasks.
Ensures exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, buffets, plated service, and replenishing product and supplies.
Ensures that events are properly equipped and executed by transporting, pulling, setting up, breaking down, and returning equipment to designated storages.
Performs side work by helping to provide a safe and clean work environment.
Cleans, organizes, and restocks equipment/product returning from catering events.
May be required to work a food line, in the storeroom, cook, or be a cashier in another campus unit during scaled-back service hours or based on business needs.
Completes other duties as assigned.