Food Services Operations Lead
About The Position
The Food Service Lead serves as a resource for frontline caregivers and a liaison to Food Services management. The role helps ensure food services run successfully through daily operational support, staffing coordination, purchasing assistance, and hands-on work across department stations. The position does not directly manage other caregivers and spends approximately 90% of its time working alongside and supporting the team, with about 10% devoted to administrative duties. The Food Services Department provides high-volume food and beverage services, including patient room service and a retail café. The lead may act as person in charge when the manager or supervisors are absent, assist across food production, customer service, room service, catering, café, and event management, and help maintain safe, timely, efficient, and accurate service. The role also supports scheduling, caregiver training and orientation, stockroom organization, office procedures, and continuous improvement.
Requirements
- High school diploma or GED.
- State or county food handler card.
- Three years of food service or nutrition experience.
- Ability to wear the personal protective equipment required to perform the job safely.
Nice To Haves
- Education in hospitality, business, nutrition, or a related field.
- ServSafe Manager Certification.
- Management, leadership, or supervisor experience.
Responsibilities
- Provide daily oversight and support for frontline caregiver tasks throughout the Food Services Department, following up to ensure work is completed and quality documentation is signed off.
- Act as person in charge when the Food Services Manager and supervisors are absent.
- Cross-train and assist at department stations as needed, including food production, customer service, room service, catering, café, and event management.
- Ensure continuity of service by covering caregiver breaks and lunches and filling staffing gaps.
- Communicate direction, guidance, and assignments to caregivers.
- Assist with freight up to three days per week and help organize the stockroom; limited purchasing duties may be assigned.
- Communicate with Facilities Services about unsafe or broken equipment.
- Collaborate with the supervisor on monthly and daily staffing and caregiver assignments, including locations, work, side work, and additional duties or projects.
- Assist with scheduling, training, and orientation of new caregivers, and provide ongoing training and mentorship to maintain competencies.
- Perform office procedures, including records and data management, phone duties, reception, filing, and correspondence.
- Assist with and make decisions about resolving scheduling issues as directed or as needed.
- Support the organization’s vision, mission, values, and Lean continuous-improvement principles.
- Help maintain a safe environment for caregivers, patients, and guests.
- Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures, act ethically, report suspected violations, and cooperate with organizational investigations.
- Deliver timely, efficient, accurate customer service and/or patient care.
- Perform additional duties of similar complexity as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
