Food Services Assistant

American Addiction Centers • Winston-Salem, NC

9d • $19 - $28 • Onsite

About The Position

This position is responsible for monitoring product quality at various stations, ensuring recipe compliance, and adherence to departmental guidelines. The role also focuses on meeting productivity and serving line schedules, minimizing product waste, controlling costs, and managing food and supplies according to portion control guidelines. Additionally, the Food Services Assistant oversees equipment and supply utilization and maintenance, performs utility and dish room functions, and ensures proper cleaning of items. A key aspect of the role is contributing to positive patient and customer satisfaction by meeting high service and quality standards, and maintaining excellent sanitation ratings. The position requires adherence to all workplace safety and sanitation rules, completion of required training, and participation in performance improvement initiatives. The assistant will work as a team player, perform duties accurately and efficiently, and provide support to other Food and Nutrition Services departments as needed. This role involves delivering, serving, and retrieving food trays safely and efficiently, following proper protocols, fire codes, and regulatory standards. The Food Services Assistant is expected to demonstrate responsibility through interactions with patients, visitors, and staff, resolving issues and providing assistance. Adherence to hospital and departmental policies and procedures is crucial, promoting a cooperative work environment and demonstrating a commitment to customer service through effective communication and relationship building.

Requirements

• Must be literate in English and able to follow instructions
• Ability to adjust to the needs of the department
• Desire to achieve high customer service standards
• Must be comfortable entering patient rooms and interacting with them
• Ability to work weekends and holidays
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff

Nice To Haves

• High school enrollment, diploma, or GED equivalent.
• Food service or customer service experience preferred.

Responsibilities

• Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.
• Ensures that productivity, delivery, and serving line start time schedules are met.
• Minimizes product waste and controls cost. Follows portion control guidelines and manages food and supplies.
• Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage. Performs utility and dish room functions efficiently. Properly cleans items for use in department.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in departments performance improvement initiatives. Works as a team player and ensures that duties are performed accurately and efficiently. Provides support to other Food and Nutrition Services departments as requested by management.
• Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.
• Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED