Food Services Assistant

Advocate Health and Hospitals Corporation•Wake Forest, NC

11d•Onsite

About The Position

This is a full-time position within the Non-Enterprise Corporate Food and Nutrition department, specifically in the Cafeteria. The role involves ensuring the quality and compliance of food products, managing productivity and schedules, minimizing waste, and maintaining equipment and supplies. The position also focuses on customer satisfaction, adhering to sanitation standards, and completing required training. Teamwork and support for other departments are essential, as is the safe and courteous delivery and retrieval of food trays. The role requires adherence to hospital and departmental policies and promotes a cooperative work environment through strong communication and interpersonal skills.

Requirements

High school enrollment, diploma, or GED equivalent.
Must be literate in English and able to follow instructions
Ability to adjust to the needs of the department
Desire to achieve high customer service standards
Must be comfortable entering patient rooms and interacting with them
Ability to work weekends and holidays
Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff

Nice To Haves

Food service or customer service experience preferred.

Responsibilities

Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.
Ensures that productivity, delivery, and serving line start time schedules are met.
Minimizes product waste and controls cost. Follows portion control guidelines and manages food and supplies.
Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage. Performs utility and dish room functions efficiently. Properly cleans items for use in department.
Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
Participates in department’s performance improvement initiatives. Works as a team player and ensures that duties are performed accurately and efficiently. Provides support to other Food and Nutrition Services departments as requested by management.
Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.
Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.
Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program