Food Service Worker 20 hour

Mass General Brigham•Jamaica Plain, MA

2d•Onsite

About The Position

The Food Service Worker performs duties related to the safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff. The role supports patient dining, retail dining, and kitchen operations while maintaining food safety, sanitation, and customer service standards. The position is onsite at Brigham and Women's Faulkner Hospital and is scheduled for 20 hours per week, Monday through Friday from 6:30 AM to 10:30 AM. There are no direct patient care responsibilities.

Requirements

Ability to read and understand menu items in English.
Ability to communicate effectively in English.
Strong multitasking skills and ability to work in a fast-paced environment.
Ability to work collaboratively as part of a team.
Ability to push, pull, and transport food carts, trays, and supplies throughout the facility.
Knowledge of basic food safety, sanitation, and infection prevention practices.
Commitment to organizational service and customer care standards.
Positive attitude, reliability, and strong attention to detail.

Nice To Haves

High school diploma or equivalent; relevant experience may be accepted in lieu of formal education.
Previous food service, hospitality, healthcare, or customer service experience.

Responsibilities

Participate in department meetings, training sessions, and monthly in-services as assigned.
Provide exceptional customer service by anticipating needs and resolving concerns promptly and professionally.
Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
Follow HACCP food safety and sanitation standards.
Report concerns, discrepancies, equipment issues, or product shortages to leadership.
Support department goals and initiatives focused on operational excellence and customer satisfaction.
Work in food service areas including the tray line, cafeteria, patient meal service, and kitchen operations.
Set up, stock, and replenish food stations for meal service.
Assemble patient meal trays and serve food and beverages to customers.
Deliver meals to patient rooms and retrieve trays as needed.
Clean workstations, equipment, and floors following meal periods.
Operate kitchen equipment such as dish machines and trash compactors, and perform routine cleaning duties including mopping floors.
Prepare food items for patient meal service and cafeteria operations.
Complete assigned sanitation and cleaning projects.
Assist with onboarding, training, and cross-training team members.