Food Service Worker Lead II

Seattle Children's Hospital•Seattle, WA

6d•Onsite

About The Position

This role involves overseeing daily food service and retail support activities, ensuring tasks are completed efficiently and safely. The position requires a high school diploma or equivalent experience, with a minimum of four years in food service, customer service, or a relevant field, or completion of a 4-year undergraduate dietetics degree program. Additionally, two years of experience within the department or previous lead experience in food service or retail is necessary. Demonstrated participation in Continuous Process Improvement activities and proven excellence in customer service are key requirements. The role also involves performing various food service tasks such as production support, formula preparation, meal and snack assembly, food delivery, inventory management, cashiering, and patient menu selection. Maintaining a clean and safe work environment, operating preparation equipment, and adhering to HACCP and food safety regulations are also crucial aspects of this position. Providing excellent customer service to patients, families, visitors, and staff is paramount.

Requirements

High school diploma or equivalent experience.
Four years of food service, customer service or relevant experience OR completion of 4 year undergraduate dietetics degree program.
Two years of experience in department OR previous lead experience in food service or retail.
Demonstrated participation in Continuous Process Improvement activities.
Proven excellence in customer service skills with patients, families and staff.
Washington State Food and Beverage Service Worker’s Permit obtained within 1 month of employment.

Nice To Haves

College-level coursework.
Cross-functional worker across multiple roles.
Experience in healthcare food or retail services.

Responsibilities

Assigns and oversees daily work to ensure tasks are completed.
Identifies, addresses and as appropriate escalates workflow, non-routine issues and safety concerns.
Models and guides behavior of team members.
Perform a variety of food service and retail support activities as delegated by supervisor including but not limited to: production support, formula preparation, meal and snack assembly, delivery of food and formula for patients / families, staff, and catering customers, inventory and receiving, cashiering and patient menu selection.
Safely clean and operate a variety of preparation and production.
Interpret, implement and follow HACCP and other food safety regulations.
Provide excellent customer service to patients, families, visitors, and staff according to hospital and department expectations.