Food Service Worker II (Patient Meal Host)

Confluence Health•Wenatchee, WA

1d•Onsite

About The Position

This is a pool position with no guarantee of hours, but pool employees receive a range of benefits. Typical shifts are 4 or 8 hours in length, with some weekend and holiday shifts required. Pool positions require availability of at least 3 days per week. Food Services, café, and barista positions do not receive tips. This job is responsible for taking orders from customers and expediting service and related food and beverage sales, or operating an efficient trayline meal service. Incumbents may be assigned to either activity and will be cross-trained in both service areas. Food handling activities are performed in accordance with external and internal guidelines and regulatory guidelines, and an employee works effectively to minimize waste during the flow of food while maintaining a quality end product. Work includes accurate cash handling and incumbents must accurately follow internal procedures and conform to established standards. An employee is accountable for the accuracy of all assembled orders, maintaining par stocks, ordering supplies, and rotating products for maximum quality. Given the extensive contact with customers, an incumbent is expected to demonstrate excellent customer relation skills.

Requirements

One year of related work experience in the hospitality, retail or healthcare service fields, OR any combination of experience and education that would demonstrate the capability to perform the duties of the position.
Obtain and maintain a Valid Department of Health Food Handler’s permit issued by the State of Washington
Some knowledge of HACCP food handling standards and guidelines.
Ability to understand and apply business math as required by the duties of the position.
Ability to read, understand and communicate in English sufficient to perform the duties of the position.

Nice To Haves

High school diploma or equivalent
AA Degree in Nutrition or Healthcare.
Knowledge of modified diets or healthcare experience.
Knowledge of the use and application of POS system.
Knowledge of the operation of trayline services and other food-handling activities.

Responsibilities

Prepare espresso orders for patients, staff, visitors and catering, using standard recipes and plating guidelines.
Assist customers with food and beverage orders by answering menu and recipe-related questions; utilize suggestive selling techniques to maximize sales.
Operate patient trayline accurately and efficiently to meet designated timelines; dish and garnish assigned food items according to the appropriate menu.
Prepare patient orders following patient menu guidelines; prepare tray set-up according to tray guidelines; disassemble patient tray carts and wash/store small wares accurately per designated timelines.
Deliver patient meal orders in accordance to meal delivery guidelines.
Utilize all functions of the relative Point-of-Sale (POS) system to expedite all forms of payment for products or services; reconcile cash bank and daily receipts at the end of shift in accordance with established procedure(s); report out-of-balance conditions to management.
Inventory supplies to maintain accurate production par levels in the customer service, merchandising, and/or trayline service areas; complete production par lists, freezer pull lists, pre-meal checklists, requisitioning and waste sheets, and others of similar purpose.
Work cooperatively and effectively with staff, vendors, and the public to provide excellent value to all our customers. Use proper business conduct when dealing with suppliers and customers. Tactfully coordinate needs and challenges with staff and supervisors.
As needed, answer phone, deliver food, go to the store, and assist in other areas of the department.
Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job related hazards. Attend all required safety education programs. Provide complete and accurate responses to safety questions. Operate assigned equipment and perform all procedures in a safe manner as instructed. Maintain work area and equipment in condition required by department standards. Demonstrate proper body mechanics in all functions.
Follow the hospital exposure control plans/bloodborne and airborne pathogens. Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment. Ensure a safe environment by instituting appropriate control measures. Attend annual education programs.
Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Interact with all of the above in a considerate, helpful, and courteous manner as observed by supervisor and peers. Foster mature professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input. Maintain professional composure and confidence during stressful situations. Maintain open communication using appropriate chain of command regarding issues. Conduct all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees. Maintain confidentiality of all hospital and patient information at all times as observed by peers and management. Present neat appearance in proper attire and identification as required by the position, department, and hospital policy. Continuously display a ‘can do’ attitude within the department and across departmental lines to contribute to the overall customer service program in place at hospital.
Promote effective working relations and work effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives. Participate in staff meetings as determined by supervisor. Support the hospital’s mission, policies, and procedures through attendance and participation at committee meetings, if applicable. Utilize automated system to communicate inter- and intradepartmentally, as appropriate. Complete work assignments on time/readily accept assignments as observed by supervisor. Report to work on time and be at work as scheduled, as observed by supervisor.
Follow procedures, standards of safety, and personal hygiene as required by the department. Hands are properly washed and hair covering worn when working with food. Report to work in proper uniform. Follow the department safety rules.
Maintain a “clean as you go” work space.
Perform other duties as required or assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.