Food Service Supervisor - Mount Rushmore National Memorial

Xanterra Travel Collection•Keystone, SD

1d•Onsite

About The Position

Live. Work. Explore. as a part of our Food & Beverage team at Mount Rushmore National Memorial! Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year-round and operates retail shops and a variety dining outlets serving convenient grab-and-go meals and coffee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring a Food Service Supervisor to Live. Work. Explore. this summer! Food Outlet Shift Supervisor coordinates food service activities at the different outlets while meeting or exceeding company and regulatory standards.

Requirements

1.5 years of previous managerial experience within a fast casual and quick service restaurant.
A bachelor’s degree in hospitality or business management or other related program would be considered in lieu of previous managerial experience.
Must have or be able to obtain within 6 months from hire, ServSafe Manager certification.
Ability to adapt training methods to different skill and ability levels.
Ability to provide excellent guest service.
Ability to listen and effectively communicate.
Ability to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice.
Must be a self-starter who can work with minimal supervision while working within set guidelines.
Willing to “pitch-in” and help the team with tasks.
Must be a positive team player with flexible schedules who like to have fun and have the passion to work.

Responsibilities

Provides training to staff on correct processes and procedures for the different areas ensuring company standards are upheld.
Assists in ensuring that all procedures are followed and completed to the property’s standards, including opening and closing.
Maintains high quality and sanitation standards through inspection and tasting prepared food.
Addresses and resolves guest inquiries and complaints, escalating as needed.
Ensures that food outlets meet company standards, such as queue times and serving portions.
Provides input for scheduling.
Perform Food & Beverage Attendant duties as need, including but not limited to: Taking guest and/or employee orders and properly processes payment. Maintaining assigned cashier drawer and following all cash handling and payment procedures. Provides guest and/or employees with order, including serving hot and cold beverages. Ensure service areas are clean, sanitized and properly stocked. Ensure dining areas are clear of any dirty dishes, trash has been properly disposed, and surfaces have been sanitized. Cleans floors, to include sweeping, mopping and vacuuming.
Understand and actively support Company’s Mission Statement, Core Values, and Sustainability efforts.
Other duties as assigned.