Food Outlet Assistant Manager - Mount Rushmore National Memorial

Xanterra Travel Collection•Keystone, SD

9d•Onsite

About The Position

Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year-round and operates retail shops and a variety dining outlets serving convenient grab-and-go meals and coffee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring a Food Outlet Assistant Manager to Live. Work. Explore. in Mount Rushmore! This role is responsible for ensuring positive guest experiences while meeting or exceeding company and regulatory standards.

Requirements

Two years of previous managerial experience within a fast casual and quick service restaurant; would consider candidates having worked in a fast-paced retail or hospitality environment.
Must have or be able to obtain within 6 months from hire, ServSafe Manager certification.
Ability to read, analyze, and interpret procedures, standards, and company and governmental regulations.
Ability to effectively present information, communicate and respond to questions in a factual, positive, and professional manner.
Ability to work in a fast-paced environment where priorities could change quickly and with little notice.
Must be a self-starter who can work with minimal supervision while working within set guidelines.
Willing to “pitch-in” and help the team with tasks.
Must be a positive team player with flexible schedules who like to have fun and have the passion to work.

Nice To Haves

A bachelor’s degree in hospitality or business management or other related program would be considered in lieu of previous managerial experience.

Responsibilities

Responsible for training and supervising employees within the Food and Beverage operations.
Ensure that all procedures are followed and completed to the property’s standards, including opening and closing.
Evaluates business levels and prepares employee work schedules that maximize productivity and guest satisfaction.
Addresses and resolves guest inquiries and complaints, escalating as needed.
Reviews information such as daily food sales, guest attendance, queue times and labor hours to assist in maintaining a cost effective and guest service focused food and beverage operation.
Maintain and support a positive environment for employees, guests, and partners.
Assists with inventory.
Understand and actively support Company’s Mission Statement, Core Values, and Sustainability efforts.
Models and enforces Legendary Hospitality Standards.
Ensure all employees receive and maintain serve safe food safety training and TIPS alcohol compliance training.
Follow and enforce all food safety standards. Conduct periodic mock food safety audits to ensure outlets are always compliant.
Assist with banquets as needed.
Other duties as assigned.