Food Service Supervisor

Mary Browns•Calgary, AB

3d•Onsite

About The Position

This role involves supervising daily operations in a restaurant environment, ensuring adherence to food safety, quality, and service standards. The supervisor will manage shifts, coach staff, control inventory, and maintain a clean and organized workspace. Key responsibilities include preparing food, managing orders, providing excellent customer service, and upholding company policies and safety procedures. The duties may evolve based on business needs.

Requirements

At least 2 years’ experience in a role in a similar restaurant environment.
Must possess a positive attitude and work well with other team members.
Must have previous preparation or line cook experience to the level required for your position.
Be willing to follow direction and ask questions for clarification if needed.
Able to understand direction using the English language.
Organized, proactive, motivated and always contribute to team performance.
Strong work ethic and time management skills.
Understanding and knowledge of safety, sanitation and food handling procedures.
Ability to lead the team, and also take direction from management.
Ability to work in a team environment.
Ability to work calmly and effectively under pressure.
Must have problem solving abilities, be self-motivated, and organized.
Commitment to quality service.
Health and safety practices must be rigorously adhered to.
Frequent environmental exposures to cold, heat, water and noise.
Good eyesight, hearing, and agility with assistive devices as needed.
Able to safely lift items weighing up to 40 lbs.

Nice To Haves

Current Food Handling Certificate is an asset.

Responsibilities

Ensure all food items are marked with appropriate primary and secondary shelf life and coach staff on these standards.
Utilize and enforce the use of checklists (opening, closing, daily, weekly cleaning, etc.) for staff.
Model performance standards on all stations and coach staff on procedures and critical standards.
Manage shifts without supervision.
Coach, recognize, and motivate staff to reach shift targets and celebrate achievements.
Control and record any wastage.
Support business goals and educate staff on new products and promotions.
Ensure staff practice smart retailing and request guest feedback.
Model safety and security procedures and promote food safety.
Organize workflow and ensure staff understand their duties and delegated tasks.
Monitor staff productivity and provide constructive feedback and coaching.
Keep all areas of the restaurant sanitary, including individual workstations.
Set up workstations with all needed equipment and ingredients.
Perform cleaning and maintenance duties on equipment.
Offload grocery and other orders.
Put away stock.
Clean dishes, equipment, and floors.
Greet all customers and make them feel welcome using Fat Bastard Burrito’s service techniques.
Prepare guests meals, ensuring highest quality taste and appearance.
Enter all orders on the Point of Sales promptly and accurately.
Suggestive sell by offering guests menu suggestions or additional items.
Deliver food to guests’ tables.
Maintain necessary supplies such beverages, containers and condiments for serving and packaging food.
Demonstrate professionalism, courtesy and respect for customers and other staff members in all situations.
Prepare guests orders, ensuring quality and accuracy.
Complete cleaning and maintenance duties of kitchen equipment.
Ensure speed standards are maintained.
Read orders on a display screen and prioritize which items to prepare first.
Actively participate in positive and constructive communication.
Be a team player, providing support to colleagues and having a hands-on approach.
Conduct themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager.
Follow all policy and do not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence.
Do not engage in gossiping or spread disparaging remarks.
Adhere to all policies and plans through communication, action, and consistent enforcement.
Effectively and efficiently perform all job functions following policy and leading by example.
Stay up to date on all training as required and follow all health and safety, and sanitation policies enforcing with disciplinary action as needed.
Ensure the health and safety of workers under their supervision.
Inform all workers of any potential or actual risk to their health or safety.
Provide direction and instruction for safe measures to be taken during the course of their work.