Food Service Supervisor Full Time

Group Compass Ltee•Toronto, ON

5d•Onsite

About The Position

This role is for a Food Service Supervisor who will ensure the catering team delivers flawless service at every event. The supervisor will coordinate service based on individual client needs, maintain BEO binders, and communicate changes to associates. A key responsibility is ensuring correct food portioning and adherence to quality standards. The supervisor will also assist the Executive Chef with menu design to ensure customer satisfaction, complete production and temperature logs, and maintain organized paperwork according to HSQA standards. Additionally, the role involves verifying team members' uniforms, assisting with daily cafeteria operations, and representing Compass Group Canada courteously and efficiently. The supervisor will perform pre-preparation and preparation tasks, handle duties in other kitchen areas as needed, and be responsible for opening and closing checklists and reports. Adherence to menu specifications, standardized recipes, and food safety standards (HACCP/QA) are critical. The role requires maintaining cleanliness, managing stock, receiving deliveries, weighing waste, and maintaining food rotation to minimize spoilage. Reporting damaged equipment and performing other assigned duties are also part of the role, along with interacting with customers to ensure satisfaction. Maintaining HSQA records daily, following sanitation and safety principles, and ensuring Standard Operating Procedures and Quality Assurance Policies are followed are essential.

Requirements

Attention to Detail and Organizational Skills
Physical stamina and the ability to stand for extended periods of time when cooking and preparing food
Able to work both independently and as a team member
Maintains a professional appearance and demeanor at all times
Ability to work at a fast pace
Ability to remain calm under pressure and deal with unexpected situations
Required to perform cleaning duties.
Must have sufficient mobility to perform assigned tasks within production and service time frames established for the job.

Responsibilities

Ensures the catering team delivers flawless service at every event.
Coordinates service based on each clients’ individual needs.
Keeps the BEO binder up to date and communicates changes to all associates as required.
Ensures food portioning is correct, while also ensuring all food meets quality standards.
Assists the Executive Chef with menu design for each event, to ensure customer satisfaction.
Completes productions and temperature logs for each order, and keeps all paperwork organized in the catering office as per HSQA standard.
Verifies all team members are always wearing proper uniform.
Assists the operations with daily cafeteria operations.
Represents Compass Group Canada in a courteous, efficient, and friendly manner in all customer and employee interactions.
Performs pre-preparation and preparation tasks (measuring, getting supplies, and setting up) assigned by Executive Chef.
Handles tasks in other areas of the kitchen in addition to their stations.
Responsible for opening and closing checklist, as well as necessary reports.
Adheres to menu specifications and standardized recipes, assembling ingredients for the quantities required.
Ensures that all food served exceeds standards for quality control, at the proper temperature and at the correct time.
Ensures all HACCP/QA standards for food preparation are followed at all times.
Performs cleaning duties. Responsible for the cleaning of own Station.
Ensures that sufficient stock has been prepared for service.
Receives and puts away deliveries as they arrive following SOP for receiving.
Weighs all waste at end of each shift and follows proper diversion or waste management protocols.
Maintains good portion control and forecast of production, as directed by the Executive Chef.
Maintains proper food production records. Ensures that all prepared products are correctly recorded on production records.
Maintains established food rotations in all areas (stock room, fridge, freezer) in order to minimize spoilage and waste.
Reports damaged and/or inoperable equipment and fixtures to unit manager.
Performs other work-related duties as assigned by management.
Assists anywhere else in the kitchen during production as needed.
Interacts with customers in order to assure customer satisfaction.
Maintains all HSQA records, such as production logs, hot and cold temp logs, cooling logs, receiving logs, cleaning logs as per job requirements, DAILY.
Follows principles of sanitation and safety in handling food and equipment.
Maintains all related work areas and equipment in a clean and sanitary condition, including at the end of the shift.
Responsible for the cleaning and sanitizing of assigned station before, during, and after service.
Makes sure Standard Operating Procedures and guidelines are followed at each station during their shift.
Ensures that Compass Group Canada Quality Assurance Policies and procedures, and Public Health Policies on food handling, cleaning and sanitation are followed at all times.