Food Service Supervisor

A&W Restaurants • Campbell River, BC

5d • Onsite

About The Position

A&W Restaurants is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role. This opportunity is well suited to individuals who value responsibility, take pride in their work, and are looking for long‑term, stable employment that offers career growth opportunities with a respected Canadian brand.

As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W standards. This is a hands‑on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance.

Requirements

• Completion of secondary school or equivalent
• Minimum 3 years of experience in food service
• Strong communication and organizational skills
• Dependable, mature, and comfortable working independently
• Ability to succeed in a fast‑paced, accountable environment
• Applicants must be legally authorized to work in Canada.

Nice To Haves

• Previous lead, senior crew, or supervisory experience preferred
• FOODSAFE Level 1 required (Level 2 considered an asset)

Responsibilities

• Supervise and coordinate staff activities during assigned shifts
• Assign stations, manage breaks, and ensure proper staffing levels
• Open and/or close the restaurant, including safe and cash‑handling procedures
• Address operational, staff, or guest concerns professionally and calmly
• Support training, coaching, and onboarding of new employees
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Complete shift documentation and required records accurately
• Assist with inventory counts and monitoring waste and usage
• Follow established cash‑handling and loss‑prevention procedures
• Support basic food and labour cost control
• Assist with routine administrative and reporting tasks
• Maintain a clean, organized, and welcoming restaurant environment
• Ensure guests receive prompt, friendly, and consistent service
• Handle guest concerns using A&W service recovery standards
• Ensure team appearance and conduct meet A&W brand expectations

Benefits

• Consistent, year‑round employment
• A respectful, people‑centred workplace
• Opportunities for growth, increased responsibility and career advancement
• Flexible scheduling where operationally possible
• Optional, employee‑contributed Medical and Dental Benefits (single or family), including: Pharmaceuticals and Hospital Care, Paramedical Services and Medical Equipment, Vision Care and Travel Coverage
• Basic and Optional Life Insurance
• Optional, employee‑contributed Group RRSP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED