UNT Retail Dining Services, Union Burger - Food Service Supervisor

University of North Texas System•Denton, TX

73d•Onsite

About The Position

The Food Service Supervisor for Union Burger at the University of North Texas -Retail Dining Services is responsible for overseeing daily restaurant operations, ensuring exceptional customer service, and maintaining high standards of food quality, safety, and cleanliness. This role provides hands-on leadership to team members, supports staff training and development, and ensures efficient workflow during all service periods. The supervisor will assist in scheduling, inventory control, and adherence to company and university policies while fostering a positive and team-oriented work environment. This position plays a key role in delivering a consistent and engaging dining experience for students, faculty, staff, and guests. The ideal candidate is a motivated leader with strong communication skills, prior food service or restaurant supervisory experience, and a commitment to operational excellence and customer satisfaction. Key responsibilities include supervising staff, maintaining high levels of customer service, assisting with the training and onboarding of new team members, managing inventory, and placing product orders. The supervisor plays a key role in fostering a positive work environment and ensuring a smooth and efficient dining experience for all guests.

Requirements

High school diploma/GED equivalent and two years of experience in institutional or commercial food preparation, including one year of supervisory experience; or any equivalent combination of experience, education, or training.
Ability to follow detailed oral and written instructions.
Ability to direct and manage the work of others.
Ability to work from written menus, standard recipes and oral instructions.
Ability to maintain records and complete forms accurately.
Ability to apply mathematical concepts to complete tasks (example: checking orders for quantity).
Considerable knowledge of the materials, methods, and equipment used in preparing food on a large scale.
Considerable knowledge of health hazards in food preparation and service, and knowledge of necessary precautionary measures.
Knowledge of food values and menu planning.
Ability to train personnel in the care and use of equipment and in standard practices and methods used in large-scale food service.
Knowledge of safety and security precautions appropriate to work performed.

Nice To Haves

At least two (2) years of supervisory or leadership experience, preferably in a high-volume restaurant or fast-casual dining environment.
Strong work ethic and a positive, team-oriented approach.
Familiarity with or working knowledge of fast-casual and retail dining concepts.
Demonstrated ability to lead, motivate, and support a team in a fast-paced environment.
Enthusiastic and dedicated individual.
Passionate about contributing to our vibrant campus community.
Strong leadership skills.
Commitment to exceptional service.

Responsibilities

Ensures operational standards for food preparation, presentation, and safety are consistently met through managerial oversight.
Supervises staff to guarantee adherence to established procedures, while ensuring full compliance with health and safety regulations at all times.
Assesses service quality and customer satisfaction through established checkpoints.
Upholds high standards for food quality and service to ensure a consistently excellent dining experience for all customers.
Adheres to all University policies, health codes, and safety standards, regularly reviewing practices to ensure adherence.
Overseeing daily restaurant operations.
Ensuring exceptional customer service.
Maintaining high standards of food quality, safety, and cleanliness.
Providing hands-on leadership to team members.
Supporting staff training and development.
Ensuring efficient workflow during all service periods.
Assisting in scheduling, inventory control, and adherence to company and university policies.
Fostering a positive and team-oriented work environment.
Delivering a consistent and engaging dining experience for students, faculty, staff, and guests.
Supervising staff.
Maintaining high levels of customer service.
Assisting with the training and onboarding of new team members.
Managing inventory.
Placing product orders.