Food Service Supervisor

A&W Restaurants • Whitehorse, YT

13d • Onsite

About The Position

A&W Whitehorse (Turnaround Foods Ltd.) is seeking full-time, permanent Food Service Supervisors (NOC 62020) to start immediately. This role is responsible for supervising, coordinating, and supporting front-line staff during assigned shifts to ensure efficient restaurant operations. The Food Service Supervisor ensures food quality, safety, service consistency, and compliance with all A&W standards and applicable provincial health, safety, and employment regulations.

Requirements

• Completion of secondary school or equivalent.
• Minimum 3 years of experience in food preparation.
• FOODSAFE Level 1 required; Level 2 preferred (or provincial equivalent).
• Strong communication, organizational, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make sound decisions.
• Applicants must be legally authorized to work in Canada.

Nice To Haves

• Community college diploma in food service, hospitality, or restaurant management, or equivalent experience.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Supervise, coordinate, and support front-line staff during assigned shifts to ensure efficient restaurant operations.
• Ensure food quality, safety, service consistency, and compliance with all A&W standards and applicable provincial health, safety, and employment regulations.
• Ensure the safety and well-being of customers and staff.
• Monitor restaurant readiness to meet production demands and service standards.
• Open and/or close the restaurant, including safe and float handling.
• Supervise, coordinate, and schedule staff activities and breaks.
• Resolve operational issues in accordance with company policies.
• Balance food quality, service times, labour costs, and efficiency.
• Maintain records and complete required shift documentation.
• Support onboarding, training, and coaching of team members.
• Address performance concerns professionally and escalate when required.
• Ensure adherence to sanitation, hygiene, and food safety standards.
• Complete daily and weekly accounting tasks as required.
• Support inventory control, ordering, and waste monitoring.
• Apply cash-handling procedures and cost-control principles.
• Maintain records of stock, sales, wastage, and repairs.
• Maintain high standards of cleanliness, hospitality, and guest service.
• Ensure consistent compliance with safe food-handling practices.
• Support efficient service through proper staffing and preparation.
• Manage guest concerns using approved service recovery practices.
• Ensure team appearance and professionalism meet A&W standards.

Benefits

• Optional, employee‑contributed single or family Medical and Dental Benefit plan, including Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, as well as an optional, employee‑contributed Group RRSP.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED